Best Western Of Harbor Springs

"Stayed three days while skiing locally. Rooms are nice, clean, & quiet. Breakfast is free & pretty good. Staff is friendly & very professional. Loved the pool & hot tub. Parking outside the door makes loading & unloading of ski equipment quick & easy. The best amenity is that Kurig coffee makers are in every room. Much better than the cardboard tasting in-room coffee most places offer. We've stayed many times over the years & will continue to return."

"First time staying here, we stayed for one night and the room was great! Very clean and spacious with everything we needed. Breakfast was good and the lady working it was so nice and helpful. Would definitely stay there again!"

"The room was excellent. The staff was very friendly and helpful. When I asked about the Detroit Lions Thursday night game, they didn't know right way but called our room as we were unloading and gave us the channel to watch. Cindy in the breakfast bar was very friendly and caring."

"Amazing service, literally everyone that worked there was so kind. The friend I stayed with is still talking about their continental breakfast, saying it’s the best they’ve had. It must be the love they prepared the food with. The rooms were clean, updated, and stylish. The shower was actually very aesthetic. BUT the BEDS. Obviously when staying at a hotel the beds are one of the most important aspects. The mattresses desperately need to be replaced. The are severely worn out, uncomfortable, and offer no support. Hopefully they will be replaced soon. Location of the hotel is very convenient for the state park."

"For the price I paid I will never be staying at a best western ever again. Let’s start off with the bathroom. As soon as my wife flushed the toilet we found out the toilet was clogged and this was at approximately 10:30pm. The front desk was still open and once I brought up my concern the lady at the front desk casually said, “ Oh I’ll get the technician to get the plunger.” Is this like a normal occurrence? Not even a I’m sorry about the clogged bathroom or reasoning on why our room was not prepared for our arrival? She let us know that the technician would arrive in half an hour. Now we had to just wait around in our hotel room till 11pm for the technician to come and fix it. I have never ever experienced this at a hotel and this is my first stay at a best western that I paid a significant amount of money for. Not only that, the room smelled old and the air was stuffy during our entire stay. The manager never reached out to us after experiencing all of this which just goes to show you the lack of care and effort by the owners of this establishment. AVOID! Update: All the manager provided was an apology by email. Goes to show how much the manager and Best Western care about their clients…."