LA Fitness

"My experience at this LA Fitness was incredibly frustrating, especially dealing with the manager, Ari C. Upon trying to enter the gym, I was the only one targeted to show my ID. When I asked why I was being singled out, Ari mentioned an account verification issue but refused to share specifics. This made me feel unfairly treated, and I strongly suspect it was due to my Hispanic background. I’ve been a regular without issues until that day. I wouldn’t recommend coming here."

"The worker Arri C. Was very rude and aggressive the moment she seen my friends and I enter the door. We drove over 40 minutes to get here. I always been coming here and had no problems. My friend had a membership with the club but didn’t bring his ID with him because he never needed it. She needed to verify him so he gave her the number and his picture was on there and she still wouldn’t let him enter. I felt like this was a racially motivated act. I ask her. Is it because we are Arabs? She looked at me and smirked. Very disgusting. I never had a problem to come on the reviews and write this type of comment on any business except this one."

"I called ahead of my Christmas break to inquire about a pass to work out while at home for 2 weeks visiting family. I spoke to Ari who told me she could do that and was readily available for my appointment when I came in the next week to get the pass (even though I was about 10 minutes late). She was very kind and gave me a great rate for the two weeks I was there. The sign up process was painless. My experience working out was good, locker room (womens) was clean and there were always available machines when I wanted them. I wish the guys would re-rack their weights, but other than that, everything was great. Thank you!"

"GYM GOER BEWARE! I had signed up for a FREE Guest pass. Only to find out that the guest pass is NOT for FREE use of the facility. I was given 3 options: 1. Get no membership and pay $20 for the day 2. Start a membership after day 3 of the pass, but they collect all info. Including planned payment at end of my visit 3. Sign up right then and there for a membership. Per the girl who was at the front desk, the LAtroy location is a signature facility and recently remodeled. The place was dirtier than planet fitness. The locker room was dark, the floors disgusting. 3 toilets were over flowing with urine and toilet paper. I was so put off on the how bad the locker room was that I wanted to leave. I went to the cycle room to get a quicker than planned workout in. After all, I will be forced to pay $20 or purchase a membership after today, might as well workout. The cycle room bike I was on creaked so bad. After 15 minutes of it, I grabbed my stuff and left. Will never return to any of the LAs after what I went through today. Buyer beware ☠️"

"Today I had an unfortunate experience at LA Fitness that truly left me feeling undervalued as a potential customer. My main issue was with the manager on duty. I must say, her attitude was inappropriate and disrespectful. I was looking to use a guest pass, and not only was I made to wait longer than anticipated, but I was also given misleading instructions. After filling out the required form, I noticed the manager altered my details, which was disconcerting. To top it all off, she informed me that guest passes were only valid between 10AM and 6PM. This would have been fine if I had been informed of this beforehand. Instead, I had to waste my time waiting and filling out forms, only to be turned away. To make matters worse, her manner of communication was curt and lacked the professionalism one would expect in such an establishment. Rather than being polite and understanding, I was instructed in a rather impolite tone to approach her desk. Such experiences make it difficult for potential members to consider joining or recommending LA Fitness to friends and family. It's my sincere hope that customer service training will be prioritized, ensuring that future patrons do not have to endure what I went through today."