Kroger

"I have been coming here for a bit and every time my experience gets worse and worse. Most of the time it’s a 20 minute wait at customer service. Other times, like today, I go to try and use the recycling room and all of the bins are full, one is out of service. Only two people were able to return cans and 3 of us waiting. Not to mention the man, who isn’t even an employee, gathering up all of the cans and bottles that littered the floor. Not to be nice, to return them. It’s always filthy in that room and there is never anyone in there attending to it. I’m done coming here. Ready to drive out of my way or go to Meijer."

"On January 19th I picked up a cake order for my party scheduled for 7pm that evening. I got there to view the cake and it wasn't what I ordered, and the writing on the cake was incorrect as well. I appreciate that even though the experience was horrible the manager apologized and corrected the issue with the cake. They went the extra mile to win my satisfaction and for that I will give them five stars."

"Good: Store layout and aisles are very spacious and wide. Typically have brands and varieties I don't see or get at smaller Kroger stores. Prices are good and competitive and Boost membership well worth it for my needs. Most cashiers are friendly and frequently give you the benefit of the doubt when it comes to coupon discrepancies. Bad: They never staff enough cashiers and you're frequently lined up down the aisles for +15-20 minutes. There are hardly any baggers, so cashiers have to pull double-duty and bag your order once they've finished scanning it, lengthening your checkout time, unless you offer to help and bag your own groceries. This store frequently sells beers / beverages that charge you deposit but can't be returned by their machines. If you take these empties to the Customer Service / Lottery counter, they get real pissy at you. Ugly: Bottle return room is disgusting and machines frequently require attention with no attendant in sight. Smell is awful and the floors are so sticky. Somehow some troublemakers made a scene in the store and now they have an automatic gate and guard permanently installed at the entrance. Sadly unheard of for this area, you won't see these at other surrounding Kroger stores."

"Not the first time i’ve gotten home to find out items bought here are bad. I’ve learned i need to check expiration dates of everything i put in my cart at this store, i have found way too many expired items on their shelves. The ravioli in this photo should be good for another two weeks according to the date, but must have been stored at an improper temp for too long. Spoiled or wilted produce is the norm here, and the amount of trash outside is shameful, specifically around the rows of carts. This store was built to replace the old store down the street, but it has been very poorly kept since the first week it was open, it is clear that management does not care."