Allen Park Family Physicians

"A couple of things that makes them better than others! The ones that you talk to at the front desk are very courteous and nice! Also the nurses and the practitioner work with you and are very sweet and personal. Before going here I called another doctors office and they were very agitated and annoyed already on the phone and being overbooked. I get that it is stressful being in healthcare but being nice goes a long way. So in conclusion I had a great experience here, so I can definitely recommend it!"

"Today was my first time there and they were fantastic! The staff, assistants, and doctors were all very friendly and informative, and all my questions were answered plus some."

"Nothing but great things to say about the office. Always has same days when you call first thing at 8am. Staff are great and explain everything to suit your needs. Physicians are great couldn't ask for a better Doc. or NP. All around the office is nice and tidy and a great place to bring your family for all their medical needs."

"receptionists/front desk workers are insanely rude. my mother was calling for an appointment and i could hear her yelling back at my mother due to the fact it takes 2 days to even get ahold of them. Colleen HUNG UP on my mother when she’s trying to get a very important perscription. absolutely disgusting behavior and you may lose a patient after this, as if you haven’t been losing a bunch due to no professionalism anymore."

"The staff here just don't have it together. Making appointments, getting prescriptions, general communication--all of this is the biggest headache. Dr. VanDeHey seems like a good doctor, but the other staff we have interacted with have made going here a horrible experience. Their fax machine must not work most of the time because they don't get faxes sent to them and faxes they send out don't make it to the sources either. When I have asked about emailing instead of faxing they have said they "don't know how to do that." If you need something done that is time-sensitive, forget about it. Calls are almost never returned after leaving messages. And the biggest problem with all of this? I am the one making the phone calls back and forth trying to resolve issues--everyone else just passes the buck. THE PATIENT SHOULD NOT HAVE TO WORRY ABOUT COORDINATING THEIR CARE. It is extremely stressful and I am left wondering why I am paying "professionals" for me to do their job..."