The South Bend Clinic - South Bend Immediate Care 211 North Eddy Street, South Bend, IN 46617

"Simply needed a chest x-ray! My Dr emailed me the script and I was having trouble downloading all of it. I stopped by Radiology to see if what I had with me was enough to get the x-ray. The lady behind the dest for Radiology check in was absolutely no help. I tried explaining my reason for being there and needed help with my scrip. All she kept telling me was "what do you want me to do". I guess helping was out of the question!!! Never going back to this place."

"While individual doctors and staff are surely not worthy of this rating, the difficulty of making appointments and navigating archaic systems is incredibly frustrating. I'm finding myself waiting days upon days for a callback, only to be bounced to another department, only to have to wait more days. As I write this, I've spent well over a week just trying to make an appointment to deal with a pain issue. This is far, far too long, and far more frustrating than it should be. I would highly recommend avoiding them until they're able to get new systems in place that are more user-focused and friendly."

"Was told to be 20 mins early for an 8am appt as I was a brand new patient, stood in an empty waiting room until 8am when a man finally came to the desk to start checking people in. After my appt, I needed to do some lab work and decided to just use their lab as I had already been fasting and it was right there. The lab staff was not rude but did not try real hard to be overly friendly and really just rushed to shuffle everyone through. Called today with a question for the lab, the woman who answered the phone was extremely rude, treating me as though I was a complete inconvenience for a 30 second phone call. She answered snarkily and then answered my question with "it doesnt matter" and when I said said thank you she quickly said "yea." and hung up. While I was pleased with the Dr I saw and plan to return to see her, I wont be using their lab services again."

""Just work on crutches" is what they said after coming in for a severely sprained ankle. Lady, have you ever used crutches before? How am I supposed to CARRY STUFF?!? Like, most people NEED to do for work. Backpacks/bags aren't allowed into my workplace due to security, and I still can't walk at all 2 weeks later. I literally can't do my job without carrying stuff. All I got was a doctor's note for like 3 days off and a a request for me to be able to sit at work. My work accepted it for a short time, and let me do limited duties, but urgent care won't fill out a form from HR so I can continue sitting and not carrying stuff, which I absolutely have no hands to do on crutches. They want to reexamine me so I can be charged a second office visit to tell me my ankle is still sprained. Like that's gonna change somehow. Greedy money hogs. This is what happens when you employee uneducated, untrained medical scribes to take patient histories (I was one lol, zero school and zero training required). I finally followed up at my primary doctor, 9 weeks after I sprained my ankle, it's still messed up. My doctor read that the scribe at urgent care wrote down I tripped over "a block" (like a children's toy) and "rolled" my ankle. No wonder why they scoffed me out of the office when I went back to have work accommodation forms filled out. No I tripped over a PARKING BLOCK not a toy, and I landed on the TOP of my FOOT."

"Very pleased with the professional friendly service we served from Toni at the desk. She was so very helpful and kind and so was the nurses who saw my son. We did not have to wait long and I would highly recommend anyone who needs to be seen when your doctor in Unavailable"