Corewell Health Ear, Nose & Throat - St. Joseph

"Wasn't impressed with Dr. Judge. Not very friendly. Rushed me out the door before I could ask questions. He didn't explain anything to me on why my ear was hurting so much. I miss Dr. Thompson. The staff was very friendly and helpful as usual."

"$2,800 for tubes for both my children and worst customer service. We’ve had months of frustration working with this office but we were desperate for tubes asap after my son was on his 5th ear infection. *Dr. Judge and his surgery team were fantastic. This review is about the staff at the offices that deal with scheduling, consultation, and follow up* Scheduling and communication took 2 weeks because the nurse (the only person who could schedule tubes for Dr. Judge) was working remotely and calling from a private number that my iphone wouldn’t allow me to answer. Her call came up as spam from Malaysia and would go straight to my voicemail. Despite me calling the main desk back immediately and explaining what was happening, they told me she would call me back. Then a few days later she would call again from the remote number. This was a cycle that lasted almost 2 weeks and was only resolved after she responded to mychart messages to schedule surgery. My son was prescribed an antibiotic on a Wednesday that ended up being out of stock. I immediately called and asked if I should go to the pediatrician, and the ENT said no, they could fix it. By Friday afternoon, it hadn’t been fixed and they put out an “emergency page” to resolve it. Again, this simple task took days and multiple calls on my end. After tube insertion surgery, we had a follow up hearing test scheduled through the RESA to see if tubes resolved his hearing loss. Lakeland ENT told me I could cancel that appointment because they would give him a hearing test in their office at his follow up. At their office, they did a 3 second “pressure test” (not a hearing test) and then recommended I reschedule with the RESA if I’m still concerned about his hearing. In the middle this process, I contacted the manager to ask for help with scheduling and explained my frustration, and she did not contact me back. If we have to go through this process again, we will absolutely go out of state or out of network to a different office."

"Dr. Thompson and his team are super people. Andie helped me when I called in, was able to get me in ASAP. She really cares about her patient's and their health. Both PA's and the audiologist were perfect! My hearing is SO much better now! Thanks to this fantastic group of people."

"We love it here! My daughter’s audiologist recommended Dr. Judge when she was diagnosed with hearing loss as a baby, saying that he loved working with babies and kids. We’ve been coming here for several years now and love Dr. Judge and the whole team and staff. The front desk team is very kind and helpful. All of the nurses have been very friendly. Everyone we have worked with has been personable, knowledgeable, and willing to take the time to answer all of our questions. We see Dr. Judge four times a year and he especially goes above and beyond to help my daughter feel comfortable, build a relationship with us, and makes the whole visit a pleasant and fun one for her. We highly recommend!"

"My kid stuck a bead up his nose that even the pediatrician couldn't get out. This office got us in for an emergency visit within 3 hours and the Dr and nurse team extracted the offending object quickly and calmly while my son sat on my lap. Hoping to never go here again, but if we need to I know they will do a good job."