Benton Harbor VA Clinic

"Very courteous staff, responsive to my needs."

"The lack of communication between veterans and the staff is embarrassing. Numerous times, my husband has had to reach out to them to find out what to do next, where to go, etc. Recently he reached out to schedule an evaluation and they told him that they don't treat mental health there and he would have to go somewhere else. A veteran, that served 2 tours of duty, was told to find somewhere else to receive the treatment he deserves. The lack of care and concern for our veterans at this location is appalling. They offered no help, no suggestions, nothing, and brushed him off like they have in the past. In my opinion, this location shouldn't even be in operation. The only benefit to going there is the geographical proximity to our home."

"I have never had any issues here! They have a lot of new employees and the ones I have worked with for my care have been great!"

"The receptionists lie! My son is 100% disabled, his health situation doesn't change. It is a constant battle to get through to Dr. Braswell to manage my son's medications. He always runs out, ends up in the local hospital because the receptionists don't give a flying flip about the patient and their current need to get their meds refilled. This office needs a major personnel overhaul!!"

"Like nearly every other VA clinic this one is no different. My experience with this facility was poor. The staff was extremely rude and showed a clear disregard for veterans their health and their well being. It is easier for them to do the federally required minimum for their patients instead of providing the proper care that may be needed and prefer to refer you out usually to another VA center on the opposite side of the state using a reactionary treatment method rather than proactive possible preventing further injury or allowing the patient to suffer for an extended period of time. Highly recommend private health care over the Va."