Como Park Animal Hospital and AfterHours Veterinary Care 621 Larpenteur Avenue West, Roseville, MN 55113

"Brought our dog here to be seen because he had been experiencing diarrhea and vomiting for the past week after we picked him up from someone giving him up for adoption. The front desk lady was absolutely unprofessional and treated us as if we had a deadly disease and we were going to kill everyone and their animals. She turned us away immediately and said "Your dog needs to go stay in the car." She made my sister fill out paperwork outside and as soon as my sister completed the paperwork, she came out to take it but she had the door blocking the both of them. She said "Your dog cannot be walking around the premises and you all need to go stay in the car and we will call you." What pissed me off is that she didn't ask any other follow up questions, she didn't ask "Has he been eating, has he been drinking, has he been exposed to any so and so, etc." All she heard was that he had been experiencing diarrhea and vomiting and immediately treated him like he was disgusting. She was not compassionate or kind at all. Not once did she apologize for the inconvenience or the wait time. All my sister heard her say out loud was "Can we get a VA up here to sanitize the area?" She ended up sanitizing the area because she was so disgusted with our dog and us. Rude and pathetic. If you're going to work in healthcare, at least have some compassion for your possible clients/patients. Mind you, the paperwork was GENERAL information. All they needed was his name, our name, and the vet info. You couldn't at least tell us the next steps to look forward to so we know how long we'll have to wait in the car for. I am beyond pissed. We were in the car for 15 minutes, no call. We ended up reading the terrible reviews online and left. We've been home for the last hour and still no call. DO NOT GO HERE FOR ANY PET EMERGENCIES, THEY DO NOT CARE."

"I can't say enough nice things about Como Park and the staff there. My rabbit Shirley was lethargic and uninterested in food at about 11 pm last night, well after our regular vet was closed, but there's no waiting when a bun doesn't wanna eat. So, I packed her and her sister up and made my way through the snow to Como Park. Everyone was so nice and friendly, even though it was late and I was very tired, so I'm pretty sure I wasn't making sense. They were kind and compassionate. I could tell they really cared about my girls like they were their own. Shirley got excellent care and we were on our way within a few hours. I feel the price ($480) was fair, especially considering that it was after hours care for an exotic pet and that Shirley got fluids as well as meds. (also, including a Popsicle stick with the Critical Care syringe is absolutely genius! A+ to whoever thought of doing that, it was so much easier to get the Critical Care into the tube.) I'm happy to report Shirley is hopping around, eating, drinking, and pooping like nothing happened and that's 100% because of the excellent, timely care she got at Como Park. Thank you so much for taking such good care of my baby ♥️"

"We came here on a Saturday night with a sick guinea pig. Unfortunately we were back a few days later to say goodbye, but I felt like the staff here were good to us. Clear communication, seemed caring. It's a ER/Urgent care situation so you will have a long wait time but its a comfortable place and they keep your pets comfortable and stable while waiting, not terribly expensive in our experience either. The only downside is due to it being a 24 hour place and us needing care over the course of a few days we didn't seem to talk to any of the same people twice and had to explain what was going on over and over (maybe just being thorough which is good), but I will say everyone we worked with was kind."

"Great care today for my dog with an abdominal blockage. Everyone was kind, patient, warm. You know it's a great care team when your dog misses them and wants them to come back when they leave the exam room! So grateful she's home tonight and doing better."