CVS

"I have been diagnosed with the Covid virus and my Dr sent a Paxlovid RX to this pharmacy. CVS is good about notifying me via text when a RX was received & when it is ready for pick-up. They were out of the RX but didn't notify me or the Dr. I called but no one answered the phone after being on hold for 17 minutes. Had to get the Dr office to contact them. A simple phone call to the Dr or patient was required. Thinking about changing all my RXs from that location."

"I had an incredibly disappointing experience at this cvs pharmacy. I come to this cvs to pick up medicine for my sick child and get treated horribly. I’ve been coming to this cvs for years and the past couple times i’ve had horrible experience’s everytime i just say maybe they are just having a bad day but no this is unacceptable. First of all the staff is so so rude and impatient they should not be working with sick patients! Train your staff better and not to yell and hang up in costumers faces on the phone! I am on hold for over 30 minutes just to be yelled at by some incompetent worker and than she shuts in my face. I get to the store and was told my perscription wasn’t ready and i’ll have to wait for it, this is after I WAITED FOR 45 MINUTES IN LINE JUST TO GET TO THE REGISTER! Maybe cvs should hire more competent staff that isn’t so slow and rude to sick patients."

"Jeff was very rude , Unprofessional, and his Hygiene is awful! 10/31/23, I visited CVS to add cash to my Capital One account. Jeff made this as difficult as possible. This interaction should not have happened! Jeff, lacks knowledge, is very slow, and methodical. Jeff works at a CVS, but yet he's dressed in a shirt, and tie , but smells like a Funky Monkey. I will not pull any punches. This dude is an embarrassment."

"This CVS rarely answers the phone-and when they do they’re impatient and have trouble answering basic questions. I try to use the CVS app and their automated system as much as I can, but sometimes I have to speak to a customer service representative. On Friday, October 13, 2023. I called the Dearborn Heights CVS on Beach Daly & Joy twice and then once the day before (Thursday)to confirm the vaccination appointments that I made online the day prior. CVS answered none of my three phone calls. When I arrived at CVS in Dearborn Heights at my scheduled appointment time for the shingles and Covid vaccinations, the head pharmacist told me that she did not see my Covid appointment and that I don’t need an appointment for the shingles vaccination. Therefore, I was denied the Covid vaccination but did receive the first shingles shot. Had they answered the phone like a normal business, I could have confirmed it over the phone and avoided this confusion and frustration. Next, when I tried to purchase my two prescriptions and gave them my passport. Both the pharmacist and the sales clerk asked me for another form of identification. I asked them why a passport wasn’t sufficient. After they stopped arguing amongst themselves, they told me they couldn’t get the numbers on my passport to work in their cash register/computer. They were finally able to input the numbers on my license. I will definitely be going to Rite Aid or Walgreens for both my second shingles shot and my Covid vaccinations. The only reason that I still patronize this CVS is because of the convenient location and the convenience of the drive-thru. However, the customer service is not good. In fact, most of the staff is bordering on rude and incompetent, and it is very frustrating. Poor management must be the reason why they don’t answer the customers’ phone calls. This is totally unacceptable."

"I have always had a good experience with the Pharmacy until today 7/26/2023 6:35. The person who waited on me literally tossed my bag to me. Unacceptable, he does not ever need to wait on customers"