CVS 18500 Grand River Avenue, Detroit, MI 48223

"It's A Very Friendly Wonderful Place To Shop For All Customer Service Needs Like Snacks And Toiletries And Bathroom Items And Candy Bars Etc. I Bought Dux-Lax Yesterday For My Outpatient Surgery Procedure To Be Prepared Of Being Scheduled To Go To Ascension Providence Hospital In Farmington Hills Michigan For An Colonoscopy Scope Procedure I Asked One Of The Pharmacists To Request The Right Item And Yvonne One Of The Pharmacists Was Very Patient And Helpful,And Gave Me The Good Advice And Imput Of Getting The Right Medication For My Colonoscopy Prepping Procedure,I Was Very Happy And 100% Satisfied With What I Needed,CVS Pharmacy In The Heart Of Novi Michigan At Pontiac Trail At Beck Road In Absolutely Number One In Quality Customer Service Care!!! Sincerely Yours Mr.Vincent Fairley&Madeline Address 31150 Walden Ct,Apt,201 Novi Michigan,48337 Waterview Farms Apartments Homes."

"I didn't know that answering the phone was being considered above and beyond these days. Do better CVS. You're a pharmacy, people need to speak to you they don't want to. I've called three times and been repeatedly placed on hold to eventually just be hung up on. Why bother being open, you obviously don't want customers."

"Pharmacy haven’t had my meds in over a week. They don’t seem to care neither when I have a very serious pain condition. Pharmacist is very rude and need to learn how to treat people with respect. Hanging up on someone in their face isn’t very nice. Save yourself some time and don’t go to the pharmacy department here between 9-5. You will not be happy. Tall Arab guy need anger management!!!! They will answer the phone and hang up in your face! I’m calling cooperate to complain because that’s everyone’s issue in the reviews seems like. Smh"

"No one answers the phone , communication is POOR. I had to leave home again beca When I picked my prescription up last night I wasn’t notified one of them wasn’t available so I’m out this morning with pneumonia in both of my lugs all for them to tell me they had to order my medication.. when that information could have been provided if someone would have answered the phone and or told me that when I picked up my prescription the night before!! I will never be returning to this place. The manager was rude and had 0 skills besides telling me they were hiring!!!!"