CVS Pharmacy,

6839 S Westnedge Ave, Portage, MI 49002, United States

"I am so impressed with the improvements at this CVS. I have ben using it for the last 10 years, and until the last year or so, It has always been a pain to experience. Grump customers, long lines, and grump staff. Over the last year, they have hired competent and well traind staff. Even with many customers, they take care of peple quickly and efficiently. Well done CVS!"

"We recently moved here and were not used to having our CVS inside of a store, but rather a free standing store of their own so we were a bit skeptical but have used CVS for our Rx for many years so we gave it a try. This location is wonderful! The staff and polite, kind and helpful and our Rx comes in a timely manner. We are very pleased."

"Going there is not pleasant. The tension projected by the employees is significant. I waited while an elderly person ahead of me was not treated they way I thought they should be. I had an appointment for a vaccine, went in and told the employee about my appointment, and she said and I’m paraphrasing, I don’t have anything for you, we lost power for 18 hours recently and the computer should not have allowed you to schedule an appointment, sorry. That was it, she just looked at me. This place is unbelievable, I’m done."

"So RUDE and disrespectful! I came here the other night at 6:20pm when the pharmacy didn’t close until 7, and everything was shut down, ok fine. I then came to the pharmacy the following day after I got out of work, I stood in line while they helped the customer in front of me who was having trouble getting her prescription filled. Once it got to my turn the lady at the counter says “we’re closed for lunch”… like are you kidding? I stood in line for 10min and now you’re turning me away? All I needed to do was pick up a prescription and instead the staff member shrugs her shoulders and gives me a pathetic “sorry”. As I was walking away mumbling “that’s ridiculous” the pharmacist then decides to start running her mouth. If it wasn’t for my insurance making me go through CVS, I would never be back here. TERRIBLE CUSTOMER SERVICE!"

"DON'T USE THIS PHARMACY. THE WAY THEY TREAT PEOPLE SHOWS THEY DON'T CARE ABOUT OR WANT YOUR BUSINESS!!!!The pharmacist lied to me multiple times. When confronted in a lie he would say another one. They ignored the people waiting for five minutes and when I finally asked if someone could help in check out the woman was very rude. The other people in line commented on it. I understand being short stuffed, but acknowledge that you realize people are waiting and politely say you'll be with them as soon as you can. I have had multiple other bad experiences, but this was the worst. Never going back. Wish I could give zero stars."