CVS

"Prescription has been processing since Tuesday and called the automated this morning said it will be ready by 6pm today, never got a text, called again to see if it was ready and it says my son don't have a prescription... What is up with all these damn pharmacies can't get anything together... I guess time to call and yell at them too. Already did for Western CVS now this one. Maybe I will just call CVS on Western to see if they can fill up"

"Sarah, was exceptionally kind and helpful to me. I had ordered online and received wrong product. Came in and she straightened out my issue. The other woman working that day, was also very kind. I thought I had left my wallet on the counter, she even helped me look outside. Excellent service, very kind employees."

"The staff is always very kind when helping me. However, the store is always very dirty. Additionally, and specifically, the Cherry Vanilla Coke in their coolers expired 10/30/23 - over a month ago. I’ve let two associates know on two separate occasions, and was told they would “handle it”, however today when I went to grab one, the expired ones were still there :("

"So sad the CVS pharmacy is so dysfunctional. I do not blame the local location after hearing feedback about their dysfunction I blame corporate. I transferred to this pharmacy about eight months ago, due to insurance discontinuing our partnership with Walgreens. When I pulled up, I quickly found out the drive-through is pretty much constantly closed, due to a shortage of workers. I did fill out a survey and report my information to corporate, and they did contact me, but the problem was never resolved. I recently had to transfer a prescription to a nearby pharmacy because they cannot get the generic drug that I’m taking, and my insurance will not pay for the name brand drug any more. The new pharmacy had to call CVS and they said well this could take some time … they are notorious for not answering their phone in a timely manner and it just isn’t their fault - it’s their corporate not caring. We waited for close to 40 minutes until they answered - but unfortunately, the person on the other end of the phone said they could not call my insurance company because they are too overwhelmingly busy and it would have to wait until the following day. I told the new pharmacist I know all about their non-caring corporate company. The new pharmacist said they’ve had countless people transfer due to the poor service there. I also posted inquiry on my neighborhood app, asking if the drive-through is always closed or if this is a pandemic stemming staff shortage situation… And boy did I get a flood of information that it’s always close, and I should seek another pharmacy for my needs."

"I came into the pharmacy 3 times to pick up my daughter pain medication. Still had to wait 45 min. When I explained to the employee that I came at 1:30 and again it’s now 4:30 and her medication still wasn’t done. They really need to teach them how to speak to customer since 90% of them are sick but they clearly don’t care. It was also another customer that came behind me and had the same problem. She said she would not be coming back and I agree! They have no sympathy or compassion and it’s sickening that they work with the public"