Michigan Legacy Credit Union 290 North John Street, Highland Charter Township, MI 48357

"10 out of 10 do NOT recommend using this credit union. They will try to screw you on any loan you take with them as well. Some of these loan officers are just glorified used cars salesman. Convince you to pay for these protection plans that don't actually cover anything. It's all a lie to get you to spend more money. They are also the only bank in Highland that doesn't t take your coins as well. I give them 0 stars but Google won't allow it."

"I dont know what happened to you guys. My wife and I have been members for 5 years and the service all around has gone WAY down hill. Between the ATM constantly being out of service to being open at weird times to nobody seemingly knowing how to help or what protocols are. We've had alot of weird problems that have happened the last couple years with this credit union. The most recent problem was we were told there would be a 9 day hold on a check we received through an inheritance. Ok, apparently you guys are the only ones that put a hold on this particular bank the check was though, but whatever. Well now my wife calls today after the 9 days, when it still hasn't been released and is told "well its really 9 to 14 days but we will release a little". Oh, ok that would of been nice to be told. You guys USED to be great with service and that's the whole reason we banked here. Not anymore. I hate leaving bad reviews but I'm sorry guys we're just not happy and will be exploring other credit unions. Jason"

"Updated review- I'm not sure what's changed around here but they seem more interested now in collecting fees than having members. Local staff is still very courteous but they will not for any reason refund fees. Or even cut them in half to work with their members. God forbid you should have a mix up and need some help remedying the situation. They WILL hang you out to dry over $100 worth of fees. I can only guess they are struggling to stay in business. Original review- 3 stars....Got me approved for an RV Loan when no bank would, really helped jumpstart my credit rebuild. But it is very difficult to get ahold of anybody."

"Having been a member here for over 20 years, the service has declined to the point where I can no longer justify staying. The ATM is a malfunctioning mess for the past several years and, despite reassurance it would be addressed, remains unchanged and a point of frustration. We have zero loans from the bank and it seems like anytime we try to do anything productive with our account, there is always a hiccup. With the exception of one or two reviews, all the 5 star Google reviews that bring up the average are from several years ago. We greatly miss the community vibe this credit union had several years ago… a time when your 6 year old could bring in a $5 check from grandma and cash it. Now we are told that the parent can’t cash it because it’s made out to the child, you have to jump through 20 hoops to get a minor account open for your child, but when the child finally opens their own account, they are charged a fee because they didn’t keep up with the minimum balance. A lot could be learned from the management that existed several years and several name changes ago."

"100% thrilled with our experience at Michigan Legacy. Not only have I done my banking here for years, I recently refinanced and opened a new loan. Adam, Andrea, & Nina are exceptional at their job & made the process seamless. We sold our trailer & our buyer had issues with her credit union - switched to Michigan Legacy & they had previous banks issues completely cleared with in a day. Cannot express the amount of gratitude we have with them!"