Sheren Plumbing, Heating and Cooling

"As a licensed Building Contractor from downstate for over 30 years, I have some pretty high standards. I retired to northern Michigan 13 years ago and have struggled to find competent contractors to help with my residential trade needs in my own home. I will tell you that my experience with Sheren Plumbing, Heating and Cooling as a consumer with needs in in all of these areas have exceeded my expectations. Lead by Service Manager Devon Lakvold, my experience with his well trained, well mannered team of skilled trade professionals has been an absolute pleasure and has proven to be extremely rewarding. They are now my 1st call and I highly recommend them to anyone with needs in their areas of expertise."

"They installed the furnace wrong. It sent deadly amounts of carbon monoxide into our home. They wanted to charge us full price to fix their faulty work and replace the furnace that broke because of their faulty work. We called another company and found out the furnace was under warranty. They fixed it at no cost to us. We will never use Sheren again."

"This one star review is for Dawn only. I have dealt with Sheren on 2 occasions. The technician and service was good but Dawn the secretary is not fit to be In customer service. I asked her to split the invoice for the 2 services the technician performed because one part was covered by the insurance. She was not willing to help at all and does not listen to what you asked her to do. And always have a NO for an answer. The second service, the technician came in August for the furnace service and found the igniter was defective he changed it. A short time later my furnace stopped working and it turned out the igniter they installed was defective as well. Dawn kept calling me to collect the charge for the service. I told her there should not be another invoice because it was covered under the warranty . She repeatedly tells me that I can’t talk to a manager now. I don’t think I will be using this company because of her lack of customer service skills."

"Sheren Plumbing, Heating, and Cooling is an outstanding business. After being referred to Sheren by a DTE service tech at 7:30 p.m. last night, I was able to talk to a knowledgeable, patient employee within minutes. He coordinated with the DTE employee and let me know what steps needed to be taken to start the process of replacing my furnace. A company representative was on my doorstep at 8 a.m. this morning to take measurements and discuss the situation. Within an hour, I had received a comprehensive, competitive quote, and an hour after that, two efficient, polite, professional installers were in my driveway ready to install my new furnace. This is remarkable enough, but the fact that it is three days before Christmas and hours before what is forecasted to be the biggest blizzard in years makes it nearly unbelievable. I cannot thank Sheren Plumbing, Heating, and Cooling enough for their fantastic customer service. They came through with a quality product, great customer service, and excellent pricing. I cannot recommend them enough!"

"Sheren Plumbing & Heating did fantastic work for us. They were very responsive as well, and set expectations up front. We had them out to relocate a washer and dryer, install a utility sink and pump, fix a shower / piping, install a new shower head, and service our water heater. Given the amount of work to do, I was surprised when only one technician showed up, but he proactively called in more help in order to get it all done in one day. I appreciate that the technician helped us understand what pump we needed to buy an allowed us to go get it while he was working on other things. As they left, the technician told me something broke while they were installing it, and they'd have to make a return visit. They followed up to schedule the visit the next day, without me having to call them. Finally, following that visit, there was a different technician that came out to do the fix. There was a miscommunication about it being a fix vs a repair we requested. I called, and Brandon immediately straightened it out, though I know he and others there were very busy. Angie, answering the phones, was also very helpful, and the technicians were prompt, courteous, informative and skilled. Appreciate the work you all did!"