Tim Hortons

"I generally like Tim Hortons but this one is special because of the student staff. They tend to be very friendly and helpful. I visited them recently and bought a couple of muffins for my family. I asked them to heat it up with butter and they did that exactly the way I liked them. Coffee was great too. Not too hot, not too cold, exactly they way I like coffee. The Goldilocks kind of way! There was plenty of seating as well. Particular shout out to Dina, Dinesh, Vasanthi and Lloyd. Thanks guys. I hope the 20% tip was OK."

"I asked for a bacon egg and cheese breakfast sandwich. I just opened it up when I got to work and there’s avacado Ann over the outside and bottom of my sandwich and all over the bag. I’m allergic to avocados so I obviously didn’t order them so I’m not sure why they were on my sandwich."

"I went to Tim Horton's after my shift at work to get a chipotle chicken wrap, a pumpkin spice donut, and a med hot chocolate. The wrap machine was down for cleaning so I got a ham and Swiss sandwich instead. The girl who took care of me told me not to worry about it when I was about to pay and im like “are you sure?” And she’s like “yeah. You had to wait so long and we didn’t have the stuff to make your order don’t worry about it” and omg im still smiling. I legit only had to wait maybe 5 min or so max which isn’t long at all. She seemed stressed tho so I hope she’s okay. I never caught her name but i don’t think I’ll ever forget about her "

"Asked for a hot coffee, gave me a cold brew instead. Despite I reported the issue immediately after getting the receipt, the cashiers blamed me for not ordering the correct item vocally with an insulting gesture. This happened around 12:50pm, Saturday, 03/20/2021. Also, I could barely hear a thing from the cashier at the other side of coronavirus shield. I will avoid buying things from this store next time to save me some trouble; the Starbucks is just a few feet away from this store and the cashiers there always make a more positive impression."

"The usual Tim Horton's with one difference, that is UB Student staff. Feels good to be at a place with relateable employees! That does not mean poor quality though, they're caring enough that my Mocha Latté was remade properly when the guy(probably newbie) messed it up. Speedy checkout and good quality food! They're just stingy with the sugar sachets for some reason, but you can demand more again and they'll give."