Red Lobster 479 Telegraph Road ACROSS FROM OAKLAND COUNTY COURT HOUSE, Waterford Township, MI 48328

"Went for lunch on a Saturday and it wasn’t busy at all. Our waitress Brianna G was great. We got our food fast, the crab linguine Alfredo was really good and so were the shrimp and French fries. The menu is pretty extensive and it looks like they also have a large selection of specialty cocktails. There is a section of the menu without seafood for those that are allergic."

"My family dined in for dinner tonight with a server named Brandon. It was my brother's gf's 30th birthday, and unfortunately, my husband and I did not attend due to me being very ill. Although I couldn't attend, I ordered a crab alfredo through family members to be dropped off to me at my house. I hadn't really eaten anything all day, so the level of excitement was pretty high.. unfortunately, the quality of the pasta didn't meet my expectations. The noodles and alfredo were delicious, but the crab was extremely overcooked. It's almost like someone left it in the microwave for far too long. I don't expect the crab to be fresh cracked crab but at least edible to your liking. This is my normal go-to dish and I've never had a problem before now so I was so disappointed. I actually contemplated even calling and mentioning anything, but then I decided, "Why not?" It's a $24+ pasta that I didn't even eat. The manager was extremely kind on the phone while my husband explained the problem. She was accommodating all the way to the point she said, "Bring it back up, and I'll refund you or make you a new one." I've been super sick, and my husband just got off almost a 15-hour day, so neither of us was going to drive all the way out to pontiac. She said we could even bring it back up tomorrow. I thought it was no big deal, and we ended the conversation. After thinking about it, I was kinda shocked that that was the solution to our problem. Almost as if they did not want to believe my food was of poor quality. As being in the restaurant business for 20+ years It is always better to solve the problem right then. You're supposed to meet the guests' expectations, and mine wasn't met. It's not a big deal. It's going to happen from time to time, but at least make it right. We realized after our phone call that the next time we would be in that area would be Monday. So I'm supposed to hold onto this pasta until then so I can get it remade? I've taken pictures of my meal, but unfortunately, it's kind of hard to judge the quality of the protein based on this picture due to me pouring extra alfredo all over it. Please note this was absolutely none of Brandon's fault. He provided great service to my party of 5 family that dined in. I'm just curious though, is this the standard for customer service at Red Lobster?"

"Had very enjoyable visit. Was comfortable, my waitress was very friendly & prompt. Food was also prompt & very delicious. I would highly recommend family & friends to this red lobster."

"The food was great and they had really good service."