Jersey Mike's Subs

"Ordered #5 Jumbo sub. I asked to have sub cut in half before condiments added because I am allergic to tomatoes. My friend likes tomatoes. We get identical condiments with the exception of the tomatoes, otherwise. The manager on site immediately had an issue as soon as I asked for it to be cut in half. She right away said I had to pay for 2 regular subs. I tried to explain the tomatoes issue and she got very argumentative and ultimately told the cashier to charge me with 2 subs. I was extremely taken back over the fact it had to do with a condiment not the physical sub. I order this sub, this way, everytime I get a jumbo. NEVER have had an issue before! I filed a complaint with Jersey Mike's and was contacted by email, by owner? from Clarkston location. She refused to talk to me in person after I repeatedly asked for a phone call. There was no follow-up. I find that to be disrespectful. Since you get to pick the condiments you like on a sub...tell me how this is an issue. I like living so cutting the sub in half, first, makes it so I can't accidentally get tomatoes on my side! Horrible Customer Service at this location. On a side note...manager said she is enforcing the owners rules. Will never go to this location, again!"

"This is the 2nd time messing up my order, was told I’d get a refund and my sub that’s missing from my order after spending 20 minutes diving there twice"

"This is my first time to Jersey Mikes I am always polite and grateful to workers whenI'm in any establishment. I am shocked how RUDE the staff is here. I will never come back here."

"The worst of the locations I’ve been to. I always place my order online, and still have to wait. Today was 6 minutes, it would’ve been a 4 minute wait but they put online orders behind the counter instead of on the online order rack. Every other store uses the rack. Mentioned to the cashier who was already working her tail off. I won’t be back to this location."

"I recently dined at Jersey Mike's, and I must say it was a fantastic experience. What truly made my visit exceptional was the outstanding service provided by Jack and Lucas. From the moment I walked in, their warm and welcoming demeanor set the tone for a great meal. Not only were they efficient and attentive, but they also went the extra mile to ensure my order was just right. Their knowledge of the menu and recommendations were spot-on, and it's clear they take pride in their work. As for the food delicious, fresh, and satisfying subs. The quality of the ingredients really shines through in every bite. The combination of excellent service and tasty food makes this Jersey Mike's location a standout in my book. I highly recommend visiting this Jersey Mike's and having the pleasure of being served by Jack and Lucas. Their exceptional service truly enhances the overall dining experience. I'll be returning for more great subs and friendly service in the future."