Jimmy John's 1102 East West Maple Road, Walled Lake, MI 48390

"I'm doubling down on Matt's recent review from a month ago. Came here about 3 weeks ago, and the lobby was open but felt very unwelcome coming inside, like we were a burden. Now a few weeks later the lobby is inexplicably closed and only the drive thru is open, as also mentioned by a few other recent reviews. I'd bet there's an employee(s) here that just doesn't want the lobby open when they work to artificially make the day less busy. Didnt make it any better that i had to wait 20 mins in a drive through line to pick up an online order which was probably made well before I got to the window. Please do something about this location, I hope it gets better but I won't be coming back here to find out"

"We went here to order sandwiches at 4:30pm on 12/22. Lights were all on. Both doors were locked. No one answered the drive-thru. We ended up going to Wixom JJ's."

"The food was of Jimmy John's standard quality, no problems there. I placed my order online and walked up to the store to pick it up. When I arrived there was a sign on the door that said "drive thru only" and the door was locked. I called the store and told them I'm there to pickup my order and I'm on foot. They instructed me to walk through the drive thru. I don't think that was the safest way to proceed but it wasn't busy so I walked through the drive thru. The person working was clearly laughing at me and handed me my food with a smirk on his face. This was very humiliating and not the way this should have been handled. He should have brought the food to the locked door and handed it to me. Unacceptable."

"My sandwich was good, but the guy taking orders in the drive thru is extremely rude, zero customer service skills. He acted really annoyed by me coming to order a sandwich, like I interrupted his day. Bad for business."

"This is my first review I’ve ever posted in my life! I’m only posting because I cannot believe how terrible I was treated! I walked in and I felt as if they were closing because they gave me an annoyed look. I asked if they were closing (It was was 7:30pm)they said no with a mean tone. I asked if it was okay if I order and he stood at the register with no emotion or conversation . I ordered and he rudely took my order and money. He slams my order down. I said thank you and he said nothing and walks away. He was also cursing the f word making other sub orders. He was unprofessional and made me feel like I was such an inconvenience! Terrible customer service!"