Firehouse Subs 3500 Washtenaw Avenue, Ann Arbor, MI 48104

"I’ve already given my review to corporate. This was my first time ordering Firehouse Subs. I did a mobile order for a meatball sub and a cheesesteak sub on gluten-free bread. upon opening the subs I was disappointed in the size comparison, especially because I had to pay extra for gluten-free bread and the bread is smaller than the original wheat bread, which makes it impossible to give the same proper portion of meats and veggies. Most places have a pre-measured amount of meat per sub size. I absolutely hate that I had to pay extra for gluten-free bread and the gluten free option is always the smallest."

"My partner and I had a day off together for the first time in a while and have been CRAVING subs. We were in the area and decided to try firehouse for the first time. Not only was the food incredible, but Marcus, the human behind the counter kept a cool head during the ENTIRE rush that we witnessed, despite it starting with a disgruntled person who hadn’t even ordered anything. They remained not only diligent with order accuracy, but down right cheerful with all the customers that came through. I am so thankful for this person and our experience!!"

"Today is Monday December 11th 2023 8:08 pm. My son and I just left Firehouse subs on Washtenaw. Our experience was exceptional and uplifting. The manager was very upbeat, polite, and accommodating to say the least. Our cashier was very friendly and engaging. Our overall experience was absolutely phenomenal. The food is always good, but the experience with these particular staff members on this particular day is the reason I'll come back. You should give those employees a raise. They are doing your company a great service just by being themselves."

"This is what I got for a $10 sub. Ordered the steak and cheese and this is what was given. Then had them remake is as it's soaked in mayo and just the steak and had to wait an additional 15 minutes and had 5 other people get there's before more. Horrible."

"Nov 2023 1pm on a Wednesday Thanks to the TMobile promo this week, I got to try Firehouse Subs. I'm not familiar with this chain, nor would I have known about this location. Ordered the hook and ladder sub, medium size, and did not customize, so that I could taste and review it as is... and I have to say, it was pretty decent! I would go back. The sub itself warm and toasted. The bread has a nice chew to it and not too crusty that it falls apart after being toasted. Portions of ham plus turkey to veggies, lettuce, tomatoes and onions, were just right. Comes with a pickle on the side. Ordered in the mobile app and the order was made fresh on time, as stated. The gentleman making the sub was super nice. The rest of the staff friendly and helpful too, greeting customers on entering the store. Great experience on first visit. Overall, the sub is pretty comparable to other sub shops. Convenient to pick up when you're in the area."