Dunkin' 6464 Byron Center Avenue Southwest, Byron Center, MI 49315

"This was my 2nd time, and I must say that Frozen peppermint mocha was absolutely delicious. My husband tried some type of caramel Frozen drink, and he loved it. We can't wait to come back. Btw, very friendly staff."

"My favorite coffee chain. I'm never disappointed!"

"I don't even know where to begin here. I sat in the drive thru line for 17 minutes, 3 cars ahead of me, before pulling up to order. I sat there an additional 3 minutes before anybody came to the com to say "thank you for your wait, in the meantime, please take a look at your menu and we'll be right with you". I placed my coffee order... she had to ask me twice to repeat myself. I asked for 2 different donuts that were on the menu. After the second, she mentioned that they don't have those anymore as that's their summer menu. Then why is the sign still out? She mentioned they are doing their fall menu. I asked what fruity donuts they have and she started by mentioning a maple flavor then death by chocolate. I ordered an apple donut and was told to pull ahead for my total. I sat at the window for 4 minutes before anybody came to collect payment. She opened the window and simply gave me my total... no greeting, nothing. She handed me my donut and told me my coffee will be right up. I look in the bag and there's no napkin. These are messy, sticky donuts. Should we have to request napkins? I was then handed my coffee, again without a word from the employee. I asked for a napkin and she acted like it was a major inconvenience. After all this, I still said thank you and have a nice day. My coffee order was wrong. I asked for very little to no ice and got a full cup. I asked for an extra shot of espresso and got none. I asked for a small and got and paid for a medium. I would like to mention that I feel part of the reason for the extremely slow service is the employee taking orders, who I believe was the manager, was mopping the floor at the same time. This is probably the major factor to why I had to repeat my order and why my order was wrong. Clearly she can't multitask. Regardless, the professionalism was far from mediocre at best. I won't be back. This was my very first visit and definitely the last. The line of cars isn't because it's so busy due to great business. It's due to employees moving at a snails pace and not putting 100% into their customers. Bad business."

"Paid for a medium matcha and definitely got a light pour. Seems more like a small to me. The food I ordered tasted like chemicals. The sour cream donut was gross."