Firehouse Subs Corner Shoppes 1750 South Drake Road, Kalamazoo, MI 49006

"I loved the food. It is way better than subway or jimmy johns. I would recommend going to firehouse subs and I will be coming again!"

"If I could give zero stars I would. I was excited to finally try this place and was greeted with "its gonna be a while." I couldn't tell exactly where to order and the guy at the register said "I'm not clocked in" The told us again it would be a while because they had so many orders. They all acted surprised when we left. I'd also like to mention the inappropriate language they were using with each other while we were trying to decide what to eat. Incredibly unimpressed. I will not be returning, ever."

"Went through drive through to get food and the Guy told me it would be 20mins before he could even take my order. This isnt the first time this has happened. Food may be good but your customer service needs major work."

"Edit: I stopped in Monday night I think it was after running errands for a quick bite. I've always had decent luck there in the past, food always fresh, service usually prompt and friendly, and order usually correct. Granted sometimes it's super busy and I get that, I used to work restaurants and I know the stress of a rush. That being said, my experience was less than stellar. The employee (don't remember the name) was quite brisk with me and seemed highly annoyed that I was there and his attitude changed and he came across as very rude when I told him I wanted to place an order. When I told him what I wanted (a tuna sub) he told me they were out of tuna and then mumbled something I couldn't hear. The rudeness kinda caught me off guard being completely inconsistent with my experience at other locations. So I left with kind of a bad taste in my mouth and I got a not as good sub at Subway, where despite being busy the staff were very polite and friendly. I really like the food here but I genuinely don't think I'll be back. tl; dr Unusually rude service if you walk in a hour before they close. Miraculously they happened to be out of everything I wanted."