Burger King 1250 South 11th Street, Niles, MI 49120

"We went last minute and the food and service was way better than most other BKs I’ve been too. Monica Farley (I hope I spelt your name right) your energy and survive was amazing! Thank you for that!"

"This has been only my 2nd time here. The 1st time don't remember it was this bad. Ordered a whopper today. And it took along time just for one hamburger to make. People comments are correct about wait times. They had one guy in back making food. Not good. I watched him make my burger I ordered extra everything and paid extra for it. When I got the burger it was as expected not extra everything as I watched him make my burger. I open it up right in front of the order taker, it was all mayo, no lettuce, 2 tomatoes, no ketchup, and 2 rings of onion. I said this is not extra everything. She threw it out with an attitude, and said I'll make one for you. I figured it would have been perfect. Got to my seat and opened it up and it was disgusting. I was so hungry I ate it anyways. But just have to comment, same thing, no lettuce, no ketchup, it did have 3 tomatoes and more pickles, . Then the Mayo was ridiculous it was oozing out of the bun all over my hands like an inch of mayo, It was terrible with taste. The Mayo drowned out all the other flavors. I will never go back, and I'm a fan of burger king whoppers, southbend gets it right all the time, I'll always order a heavy all whopper and they load the lettuce, ketchup, tomatoes, about 3-4 slices, 4 pickles, and 4 rings of onion. It's always big and juicy. Never had an issue with the south bend location on their heavy all burgers. This Niles location is for sure something wrong, they need to train the employees on the ingredients properly. And when someone orders and pays for it, heavy all. Your store did it twice and still got it wrong. And lost a customer over it. I'll just get my food from the south bend location. Never go back to Niles that's for sure. Very sad you can't make a burger right. PS, attention Niles Burger King! See photo! Just got this burger from south bend yesterday. It was perfect as always! Thick and juicy, Always the right amount of ingredients. South bend on western Ave if anyone cares to know."

"I went to this location today and usually I don’t have an issue, but for some reason I had an issue when I placed my order through the drive thru and when I got home I was missing a full double whopper meal. I called and Monica I believe her name was did speak with me and offered to replace the order which I was grateful for. My husband drives all the way back to the store and gets what I thought was my order and didn’t receive the full order yet again. I usually love this location because during the week around lunch time everyone is amazing such as Ryan and Shane! The ladies usually during that time are amazing as well. I will definitely give them another chance."

"We came in last night the lady taking our order rushed us like she didn't even care what we wanted. By the time we got our order and got home to eat our meal the order was not correct. My advice is listen to your customers before you move on. Special orders are do to allergies or dislikes. When you seem to care people usually come back. Short handed or not you get paid to do a job do it the right way and actually care. Onion rings so hard you couldn't eat them. Sandwiches would have been good if they were made the way we ordered them. Poor service made it even worse."

"I went there the other night at 1245 and yes they were going to close and my food was not deep fried, it was microwaved. I got a chicken sandwich suppose to be no lettuce/ wrong it had lettuce and I got a 8 piece mozzarella sticks and those were microwaved they were not hot and melty like they were supposed to be. I'm very unhappy with Burger and to make matters just as bad , I didn't get a receipt, at this one I never do. The BEST BURGER KING I HAVE EVER BEEN TREATED WITH RESPECT AND NEVER HAS HAD A PROBLEM IS BURGER KING ON IRONWOOD AND 23."