Jimmy John's 985 East Napier Avenue, Benton Harbor, MI 49022

"This place is not fast at all anymore. Nobody greets you at all. They just ask you for your order, no good afternoon or good evening or may I help you. When you get to the window, they open the window and just look at you and stick out their hand they don’t say welcome, or tell you what the cost is or anything hardly at all. Then it takes forever to get one sandwich when there’s nobody even in line. Then to wrap it up, these rude young people that they have working there never say thank you or come again, or have a good evening… Nothing. This place really has gone downhill and sucks. I don’t know why the employees have to act the way they do these days. It’s completely not called for and I hope management does something about the negative reviews."

"I placed an pick up order and arrived at the this location about 20 minutes after my order was placed. At any other Jimmy John's, this would be more than enough time. I told them that I was there and that my order would be after the next online order was processed. As I waited 20 more minutes, I saw 30+ vehicles go though the drive through and numerous walk-ins get their food ahead of me. I asked about my order and they said they would be begin working on it as several more customers from the drive through were served ahead of me. It was clear that they were just randomly grabbing tickets and you could see them mixing the tickets around instead of making them as they are printed from the order machines. After 10 more minutes, I told the manager what they were doing and he said they were just short staffed. The issue had nothing to do with staffing, just incompetent people not following a process with zero experience in customers service. I will never be coming back to this location."

"this is the second time I’ve gone to this location where I have waited over 30 minutes to get a couple subs what happened to freaky fast? there were a ton of employees just standing around looking at me. for how expensive the prices have gotten too there’s no reason I needed to wait that long. I could have gone to the grocery store and made a sandwich faster."

"food was good, service was absolute garbage. i called to order a sandwich to be delivered, and the girl on the other end was incredibly slow at taking my order, and never got my address right. it took over an hour for my sandwich to get to me, and i was LITERALLY on the same road as the restaurant (i work at michaels). i called about an hour after i had placed the order to make sure they had the right address (surprise! they didn’t!) and my sandwich hadn’t even left the building. just go to the jimmy johns in st joe. infinitely more competent employees."

"The sandwich was good. The service was very slow. I was the only person inside and there were 3 cars in the drive through. It took 10-12 minutes to get my sandwich. There were 5 people working. I've been to Jimmy John's where the longest part of the visit is me deciding what to order. Not this one.. Too much talking, not enough hustle. But that seems to be the way of things these days."