Walgreens 907 South 11th Street, Niles, MI 49120

"I come here quite often and I must say I got the best service of all today. During my checkout I had some issues with my reward number and Kelly was super patient with me until I got it taken care of. Out of everyone I’ve met at any Walgreens she was by far the most polite and professional! Keep up the good work Kelly, see you next time!"

"Two pharmacists in two days and both rude for no reason. Been going here for years but clearly it’s time to find a new pharmacy."

"I had an appointment for a COVID/flu test, it shows on the website that it’s $19.99 without insurance. They said I needed to pay that even though I have insurance. Very poor advertising on their part. I didn’t really care that I could t get tested, if I get others sick then oh well I guess, I was more pissed that they lied on the website."

"Please be careful when scheduling vaccines here. My wife and I will be traveling outside the country soon, and we had a concerning experience at the Niles, MI location. We scheduled the appointment online, but they had no record of it when we arrived. That's annoying, but not a big deal. More frustrating was when they tried to give us the incorrect vaccines. If we hadn't checked, I'm not sure what we would have gotten. The pharmacist also told me to come back a week later for my HepA/B booster, but when getting my Yellow Fever vaccine at the clinic in Grand Rapids, I was informed that not enough time had passed between shots, so the booster is invalid. This is a dangerous facility that could very well hurt someone with their ineptitude, so please be careful when scheduling any vaccines here. I have no faith in their abilities on any level."

"One star is generous. This place is hands down the most horrible, rude, poorly ran excuse of a pharamacy that I've ever seen. Stay away, pay extra somewhere else! Alert the authorities. My spouse came here after Walgreens delivery failed, had to get the order canceled and resubmitted for in-person pick-up(not a big deal). The notification in the app read that rx's were ready for pickup. Upon arrival, had to wait 30 minutes in the drive thru only to find out that they can't find the rx's. Was told to come inside while the pharmacy tech searches more. Had to wait in the register line an additional 25 minutes, then was told to wait at the "ask a pharmacist" counter. While waiting, a bearded pharmacy employee with no name tag reluctantly greeted my spouse,"Do you have a question?" After attempting to explain that the pharmacy technician at the register informed my spouse to wait here, he interrupted and gestured menacingly while puffing his chest, "YOU NEED TO WAIT AT THE REGISTER! ARE WE GOING TO HAVE A PROBLEM?!" To which my spouse, appalled, responded, "No." and left to wait in the register line again. Waited an additional 10 mins in the register line, only to have to pay AGAIN for the ALREADY PAID FOR prescriptions. My spouse had all documentation ready, including invoices(app confirmation) for the pre-paid rx's. This was a severely traumatic experience, and has left us searching for a different pharmacy provider. We suggest that anyone with a shred of decency to do the same."