Oakland Imaging Diagnostic Center
27483 Dequindre Road, Madison Heights, Michigan 48071
About the Oakland Imaging Diagnostic Center
Oakland Imaging Diagnostic Center is a leading healthcare facility located in Madison Heights, Michigan. Our center specializes in providing cutting-edge imaging services to help diagnose and treat a wide range of medical conditions. With state-of-the-art technology and a team of highly skilled professionals, we are committed to delivering accurate and timely results to our patients. Whether you need an MRI, CT scan, ultrasound, or X-ray, you can trust Oakland Imaging Diagnostic Center to provide top-quality care in a comfortable and welcoming environment. Visit us at 27483 Dequindre Road for all your diagnostic imaging needs.
Photos of Oakland Imaging Diagnostic Center
27483 Dequindre Rd #101, Madison Heights, MI 48071, United States
Opening hours of Oakland Imaging Diagnostic Center
Monday:
07:30 - 18:00
Tuesday:
07:30 - 18:00
Wednesday:
07:30 - 18:00
Thursday:
07:30 - 18:00
Friday:
07:30 - 18:00
Saturday:
Closed
Sunday:
Closed
Reviews of Oakland Imaging Diagnostic Center
"Clean and organized. Friendly staff. Had some trouble booting up the system, so make sure your schedule is free to ensure you get what you need completed. Practice your meditation skills before your MRI."
"Edit - 4 years later my dr told me he wanted me to go to this place again for imaging because he trusts the radiologists and staff very much for accurate testing. I was hesitant due to the other reviews and my own past experience! What a big change . Everyone who I encountered from calling to schedule to the receptionists, techs etc were all so kind! The actual testing areas were very clean and well taken care of … the waiting room was way too crowded and some of the patients waiting need some serious manners and hygiene lessons … but once I got past the waiting room the testing went great! I’m claustrophobic and Kevin and Lela made sure I was comfortable in the MRI machine. Sweet caring receptionists working behind the desk - just an overall good experience. I’m glad I listened to the Dr and gave them another chance! Did not make it past the rude receptionist to even get an appointment made. First impressions are important & she blew it. I gave her 4 tries to answer the phone and make an appointment. Each time she rudely placed me on hold ( for 10-17 min each time) the final and LAST time I will ever call there - she slammed the phone down after I sat on hold for 10 minutes. Maybe it was time for her to go home for the day , so easier to slam the phone down than kindly take a name and number to call me back the next day - if needed. After reading other reviews I realized I’m not alone with being treated poorly by their staff, which clearly need to have some training in customer service skills. Will not step foot into this place now. I will also share the info with the Dr who referred me to them. They shouldn’t have their name affiliated with this place. Totally unprofessional and rude."
"I'm very surprised by the negative reviews. My experience was the staff from the front desk to the technician were all extremely professional & knowledgeable. I've had to make a few phone calls afterward due to errors my doctor's office made & Oakland Imaging continued with their professionalism with each phone call helping me. I have nothing but positive to say about this company & every staff member I've had contact with!"
"This is probably the worst medical facility I have ever gone to. (And I've gone to some pretty bad ones!) When I made the appointment I was told their address is on Dequindre. Strictly speaking, true but that's not where you go to get an MRI; you go to the office on Twelve Mile Road between John R and Dequindre. I found that out when I arrived at the Dequindre office. The check-in process went well; a few forms, plus I gave them a copy of the CD and Report from a previous MRI done at a different facility. The MRI went well enough, though I had to stop the MRI shortly after it got started, because the sound-blocking earphones they provided were useless; the loud banging startup noises were literally painful. Once they gave me ear plugs in addition to the earphones, everything was OK. It was a few days after that the problems started. I requested a copy of the MRI report, to which I am entitled under HIPAA rules. They refused to provide one, even though I insisted that these records are MY records, not theirs, not the requesting doctor's. They insisted I had to get the doctor to authorize release of the report to me. After several phone calls with several people, apparently the called my doctor's office, were given the clearance they wanted, and mailed the report to me. When I received the report I noted the line "No prior MRI exams of the [subject area] are available for comparison". Wrong! See above. A week or so later I had an appointment with my doctor to go over the MRI results. They hadn't received them, so we had to postpone the discussion. Fortunately it was a phone visit, so at least I hadn't shown up at the office for a visit. There ensued a number of phone calls over a couple hours, during which I discovered they had indeed faxed the results, but the faxed them to the wrong number! So I had to call my doctor's office (again!) to get the phone number to which the report should have been faxed. Then I called Oakland Imaging, gave then the number, and asked that they fax the report immediately. To their credit, they did. Over the years I have gone to many doctors and many diagnostic test facilities. Never have I experienced such horrible service. And never has the bad service been so bad that I have posted a report of my experience on a review site as a warning to other potential clients. Until now! Avoid this place!"
"Quite literally the worst I've ever been treated by a front desk receptionist. I happened to check the reviews only to find that my experience is not unique. I was referred to this ridiculously staffed place by my GP because of severe breathing issues. I waited 3.5 weeks for an appointment only to show up and be told point blank I can't be seen because of a clerical paperwork issue Taylor at the front desk was unable to sort out while I waited. She then almost gleefully and absolutely without apology told me the soonest they could see me again was in 2 weeks. The atrocious lack of empathy that was displayed as she literally threw my reminder card at me across the front desk was horrifying. I was referred because of breathing issues that have caused me severe problems and not a single bit of urgency was displayed around my personal situation. I don't even want to take my follow-up appointment at this doctor's office if this is how they're going to manage their staff. it takes a special person to be in the healthcare industry and what I saw out of Taylor today certainly missed the mark."
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