Quest Diagnostics 6011 Porter Road, Grand Blanc, MI 48439

"The location itself was good. Staff were friendly and the nurse I had so my blood work did a great job I barely felt anything. Been to other places where they make that experience a bit worse, so if you had blood work the staff member I had did great. I did make an appointment using their convoluted automated phone system and despite making an appointment it did not show up when I went to sign in. So I had to make a new one… but they still had me taken care of 5 mins before the new appointment spot I made."

"Needed blood draw for procedure. They did not have the doctor's order when I got there. The doctor's office had been trying to fax it for over an hour, but Quest's fax machine was not working. She agreed to have me call the doctor so she could get the info over the phone. But when she tried inputting it into the system, she couldn't find the doctor's name. She ended up having to enter it manually. She drew my blood with no issues and told me it would be processed and sent to Genysis in plenty of time prior to my procedure. It was not. They ended up having to draw my blood again at the hospital because Quest dropped the ball. The phlebotomist was the only good in my whole experience, but that's not enough if Quest's fax, software and processing doesn't work. Why bother wasting time getting blood drawn if the blood results never goes anywhere. Quest needs to step up and do better."

"Took my mom there to have blood drawn. The person acted like she was mad and hated her job. She couldn't find the Dr who wrote the script from Genesys Hospital and ended up not drawing blood but sending us to make a Dr appointment for new script. She said it's 9:30 and we close at 10 am today. This was a very important test for Liver enzymes had to be done asap. Very disappointing."

"Checking in through the kiosk was easy and they do follow appointment times. My veins like to roll and Jasmine was able to draw blood without "fishing". I have a condition that causes fainting (not even related to blood draws) and it's embarrassing. I became very light headed and I was treated with dignity and kindness. I really appreciate the employees and quality of their work."