Lowe's Home Improvement

"I just want to preface that I’ve been a Lowe’s loyalist since moving to the area in 2017, but after my experience today I’ll be doing business with companies like Menards or Harbor Freight. Every update (appliances, lumber, chemicals, tools) I’ve done for my home has been through Lowe’s and they haven’t always been great experiences. When I bought and had a dishwasher installed, it took like two months for Lowe’s to get the dishwasher I paid for even though they quoted me two weeks. When the dishwasher did come in, the tech didn’t properly attach the hose and within a few weeks I had flooding underneath my cabinetry. Even then I didn’t leave a negative review and I still stuck with them because I enjoyed coming to the store and it was an honest mistake. But this whole review is over $15, because it’s completely avoidable and the worst way to handle customer service. I came in looking to return some merchandise that was unused, undamaged and doesn’t expire that I had misplaced and forgot about. I had the receipts for the product and eventually find out I’m outside of the “90 day return window”. They flat out refused to do any sort of return on it. If I had come in without a receipt they would have at least offered to do a return for half of the sticker price (basically a restocking fee) which isn’t great, but is at least something. But because I had kept my receipts, not only did they treat me like an idiot (“our return policy is up there”), but now I’m stuck with a product that is still good that I can’t use. As someone that has managed for big box stores, I can tell you there is always a way to help the customer and that not all decisions “come down from corporate”. So I guess enjoy your $15 sale that you refuse to budge on due to poor training and an ego trip. This young homeowner, with thousands more in repairs to make, will be doing their shopping elsewhere."

"Recently went into the store to purchase a new washer and dryer to be delivered and installed. Two weeks later we get a couple of guys that didn't speak one word in English coming in to install our washer and dryer and trying to explain that Lowes didnt put one of the parts on the truck. My wife speaks 4 languages and is also an immigrant and she couldnt believe her eyes. Then once they were finally done we read the manual and put our first load through our brand new washer and dryer. The washer kept skipping the spin cycle, or just doing a terrible job of it. I am no more expert. All I know is we had to ring twist put all the water on our clothes. We call a few days later and Lowes won't replace the brand new washer. Stay away from this place. Do not buy any appliances there. If you don't believe my experience read the other 1-2 star reviews. Consistently bad service and terrible logistics."

"Very disappointed in Lowe's services. And it is not the first time they are at fault . I scheduled delivery for a fridge and a freezer, I took the day off to be home and wait for the delivery. Nobody showed up, nobody bothered to call. I went to the store and was told the delivery was cancelled. I spoke with the shipping manager who made quite an effort to explain to me that it is their subcontractor (shipping)s fault , not Lowe's fault. He was determined not to apologize, because this is what Lowe's managers are trained to do, right? Anyway, most of the employees are confused and do not know much about the store they're working in(which says a lot about the local management)Too bad, Lowes's has generally a good reputation, but not the one in Marquette. Their customer service -not good. Their managers need to go back to school and learn what customer service is. Be responsible and take care of your clients, if you want them to come back. Not sure I will."

"Very happy to have had Nikki and Ciji help with a BIG issue we are having. We ordered glass doors back in November and it was not delivered yet and it is the 20th of January. Thank you for your help and we hope it will be resolved soon... The door was paid for and almost $1,000. Ready for Lowe's to deliver it"

"I ordered my kitchen and and laundry appliances through Lowes in Marquette MI. This is the third house that I'd ordered appliances from Lowes, and expected the same good service I'd had in the past from other locations. Boy was I wrong! From the very start this experience has been a sh*tshow. They delivered the refrigerator, washer and dryer (the invoice said the stove was supposed to be on the truck, but it wasn't.) The delivery was a mess, with only ONE person sent to lug the appliances up 2 flights of stairs with a small dolly. My ex-husband had to help the guy bring everything up. The stove I ordered was MIA, with the delivery dates changed two more times before I canceled the order completely. I processed a return of the refrigerator, washer and dryer however they have yet to pick them up (hence I have yet to see any money refunded.) MEANWHILE, I happened to go over my Lowe's invoice - be VERY VERY careful with their appliance department. They tacked on extended warranties on every item I ordered, even though I'd specifically told them I did not want extended warranties on anything - $414 in warranty charges!! That's downright sneaky and quite frankly I'm disgusted with the whole experience. I cannot wait for them to pick up the appliances sitting in my kitchen. They're in the way, and I want my money back so I can put this experience behind me. I'll not be ordering appliances from Lowe's ever again."