Edible Arrangements 35840 Chester Road, Avon, OH 44011

"Ordered chocolate covered strawberries from here for Mothers day. One of the packages had a strawberry with very visible mold on it. I sent this info to them via their customer service, which I was told was forwarded to their store. The message said the store would reach out within 48 hours. They never reached out to me about it or provided a refund. This place is a rip off."

"I have never seen such a poorly ran establishment. Mothers Day- numerous people in the lobby waiting for their orders. No manager on duty (I get its Sunday but it's clear no one knows what is going in this location). Young lady working the front register comes out, proceeds to write down and review who is there for what- blatantly passes over me and to the next guy who came in after I did, not that that really mattered because of nothing being ready. The cashier host then says she will refund anything because they have no more balloons and late on orders. I could not believe this was the 1st "option" out of her mouth. I truly believe all the staff wanted a refund due to the volume of orders received to show love to their mommas. 1 guys order was ready the entire hour he waited in their pick up fridge that doesn't allow public to access. Another gentleman opted for a refund because he paid 400 CASH 2 weeks ago placing these orders. She proceeds to refund, said hes all set and he didn't receive any cash back so he said I paid cash? She said she had to call the manager bc they didn't have the cash and they have no other manager there. Poor guy was still there after I left! Another lady was pretty sure she received the wrong order. Needless to say it was absolutely terrible! I will never order from edible arrangements ever again, get a hold of your stores and customer service!"

"Ordered a trio for my mom for mother’s day. Scheduled for 10:00am pick up. Arrived at 10:00 on the dot. They said it wasn’t ready and to come back at 10:30. I did…still not ready. Didn’t get my order until 10:55 and then they didn’t have any of the balloons I ordered. Just was irritated because they clearly were unprepared for a holiday. 3 workers said they had 70 orders…70 orders isn’t a horribly large number to have these issues. Not happy."

"My mom just received her edible arrangement and flowers for Mother’s Day, I was VERY disappointed at the flowers. They were not in a good condition. Thankfully mom and I are close enough where I wasn’t embarrassed, but if I were to send this to a friend or anyone else I would be very embarrassed if it showed up like that. Hopefully this was a one time thing and they don’t delivers flowers like this all the time. But I won’t be ordering flowers from them again. The edible arrangement looked good so that part was fine. The picture of the flowers looks much better than what they looked like in person."