Kirkwood's Sweeper Shop

"100% fantastic customer service. I took my yellow simplicity to Bob at Kirkwoods and he gave me all my options, his opinion and then fixed my machine for less than he quoted because it ended up not taking as long as they thought it would. Would highly recommend this great business for any and all of your vacuuming needs."

"Bought a $1200 Riccar vacuum for our new house. It worked great for a while, then began shutting down while vacuuming. Took it in for repair. No loaner was offered while they had the vacuum for 2 weeks. Had to go buy a cheap vacuum to use for this time. Picked up the Riccar and within a week or so, it began acting up again. Took it in and they said they were going to replace the same part they just replaced. Needless to say, it didn't fix the problem, so I took it back again(3X now). They said they didn't know what was wrong with it, so I asked for a replacement. The Riccar warranty is 6 years and states that if they can't repair it, they will replace it. Mr. Kirkwood offered me a new vacuum that was 1/2 the price of the original without contacting the manufacturer. I had to contact the manufacturer myself and after a few exchanges back and forth, they agreed to replace the original vacuum with a new one. Kirkwood did nothing to help with this process. I thought supporting a smaller, hometown business was the right thing to do, but I should have just ordered it online as I would have gotten the same sorry service. Edit for response: The owner wants to talks about facts, but apparently is missing some of them. The sales rep at their store called and offered me an R25, without specifying the model, but they range from $500-$800 according to the Kirkwood website. They did not offer a new vacuum plus a refund, just expected me to take the loss. When I contacted the manufacturer and spoke with them, they had no knowledge of this issue. If they were working "hand in hand", don't you think the manufacturer would be aware of the issue before I brought it to their attention? I was never advised that there was an issue with the R40P, just that they couldn't fix it after multiple tries and would probably have to send it out for repair. At this point, I asked for a replacement."

"Sales rep, Don, was highly knowledgeable in helping us replace our vacuum. Not pushy; provided pros and cons without bias; no pressure sales environment. He was customer-focused without being overbearing. Very easy and comfortable to communicate with. Highly recommend. We will return for regular service of our new vacuum. Thank you."

"I purchased my Simplicity vacuum 2 years ago from Kirkwood and loved dealing with them. Just took my vac in for a check up and they were just amazing, once again. Friendly, knowledgeable, and fast. The only place I’d go!"

"I originally purchased a Simplicity cleaner from the location in Springdale (a 5 star experience as well), about 8 years ago. We now live near the Montgomery Rd store, so I took the vac in for service when it started to have some issues with an electrical connection. Service is very helpful & professional, timely, & priced fairly. They pointed out a couple additional things that needed attention - filters changed & the handle no longer extended. No pressure, just good service. I was very happy they were easily able to fix the electrical issue so I can continue to use my machine :)"