Batteries Plus 1780 North Bechtle Avenue, Springfield, OH 45504

"I had a great experience with the phone repair here. Had to have the screen on my s23 ultra replaced, and the screen samsung sent was a garbage downgraded version. The store worked with me to get the OEM screen and got me taken care of. Great, guys."

"I purchased an auto battery online that was listed as in stock. I was supposed to receive an email when it was ready. 3 hours later I hadn't received any email. So, I tried to call the store and the options kept circling and circling so no one every answered the phone. Finally, I went into the store. I asked if they stocked auto batteries. The clerk said, "yes" and asked me what I needed. I said that I wanted to pick up the battery that I ordered online but never received an email that it was ready. I gave him my receipt. I also mentioned that no one answered the phone. His reply was "He was the only person in the store." What did that have to do with the fact that he didn't answer the phone? He went in the back to get the battery then said, "I don't have good news. We don't have it in stock." Update your online stock listing!!!!! No apology from him. Just "Have a good day." I said I would never be back. I went up the street and purchased one at O'Reilly's. Terrible customer service!!!!!!!!! Don't waste your time with this store. While I "appreciate" a response from the store manager. What is the point? I already purchased the auto battery I needed and, as i said in my review, I won't be back."

"Came in and got batteries replaced on two key fobs. Young man at the counter was very short and obviously irritated with being there. I asked if I could get a new key fob for a VW his reply was simply “Not Today.”No further information was provided. Have had great service in the past at this location. Unsure what the problem was today but definitely need to improve on customer service or customers will just take their business elsewhere."

"I went in to Batteries Plus to get a battery and an employee named Nick informed me i needed my whole phone fixed. He proceeded to go to the back of the shop and crack my screen. he came back and informed me that phone was broken and needed a new one."

"Had an appointment to replace screen on my phone ( replacement ordered there )at 0800 on Saturday. Doors didn't open until 0820 . Was told when ordering screen, replacement would take 40 minutes . That morning took 90 minutes... Otherwise friendly service and phone was done at 90 minute mark ."