Coilover Depot

"My left front coilover from 2 year old set of TruHart coilovers snapped on Tuesday and that’s when I decided to get a whole different brand after. After searching online for a short amount of time, I found the Megan Racing coilovers for my 2002 CRV and bought them at a discounted price on Coilover Depot’s site. They shipped them in 2 days to Massachusetts and I was able to get my car back on the road by Thursday night. I also bought coilover socks but they didn’t come with the order so I contacted support and they contacted me right away and gave me tracking for it since they were separate. I would buy again if I ever have to in the future."

"I enjoy being able to support local businesses but Coilover Depot ended up being an expensive waste of my time. The first issue I ran into was the misrepresentation of availability of product. I placed an order on their website & was contacted shortly thereafter saying what I wanted was not available. Why keep it on the website as if it is available? This forced me to spend more money on a similar set of coilovers. I did receive my order quickly but the BC Racing set I was forced to order for my Lexus LS460 was absolute garbage. The ride quality was horrible. Upon contacting Coilover Depot, I was told they would look into it & call me back. It is 3-years later & I'm still waiting on that call Coilover Depot. They don't have what you want & they don't stand by what they do have. They are just another online bottom-feeder looking to grab that first sale then leave you hanging. I'd keep shopping."

"Ordered coil-overs from them 10 days ago, I hadn’t received my package, due to request of a signature. I haven’t been home due to working a lot. I had been calling them and emailing about my package. I didn’t know where it was. The customer service is definitely terrible. Don’t know any other way to get in contact with them. Only positive thing is I did receive my camber arms. Update after I wrote the review they got in touch with me. I was told that the driver was gonna drop off my package, but I waited all day and never received anything. Contacted them again just for them to tell me that they are holding the package at a Dollar general for pick up. I went to Dollar general three times and they had never sent my package over, asked yet again just to be told that I had to go to the shipping center to pick up my package. Definitely not planning on receiving or shipping through FedEx going forth. Terrible service and long waits, just to receive my package not in ideal condition but definitely not worth the headache to swap out."

"This company holds our return request for over 4 days for just one item. We order thousands of merchants from hundreds of different website companies and this is the first and only company holds customer's return by saying "RETURN REVIEWING." We sent a email to customer service for assist and still waiting."