U.S. Bank Branch 360 North Main Street, Centerville, OH 45459

"My Mom, who banked with this bank for decades, passed away. She had accounts set up for my kids that needed closed. I brought my kids in with their passports and my moms digital death certificate. I had called ahead to see what documents I needed to bring. However, when we got there the man I spoke to did not seem to want to assist me with closing their accounts. He said I need an appointment and the original hard copy of her death certificate. He was fairly rude. I went home and called to make an appointment. I got the same person that I talked to while in the bank. He instructed me I also need the kids birth certificates and my ID. Once again, he was not friendly. I came back for my appointment and had all the documents. The branch manager took my appointment. Over an hour later I was still waiting for them to print the checks. They had multiple issues with printing and I could tell he was flustered. The manager was very nice and got the job done in the end but my initial encounter with the first employee was enough to turn me off from banking with this bank."

"This may be the slowest bank in the history of banks! No customer inside, no customer in the drive thru. Why so slow? I have been sitting in this drive thru(I don’t go in because of the unfriendly Bank employees) for 15 minutes and counting! Just ridiculous!"

"Closed lobby early and drive through service as slow as molasses. They have 10 one star reviews in last 12 months. Makes me wonder what is going on at this branch. Never have an issue at the Meijer Branch on Wilmington Pike."

"I spoke with Brandon Morgan for help regarding my bank account, and he was super helpful with everything! He explained things to me thoroughly, and he even went as far as helping me set up alert notifications to let me know when my account is close to being negative! Highly recommend asking for Brandon whenever help is needed. :)"

"The customer services are very poor. What is going with their branch manager and their operation hours (close at 4:00 p.m.?). Is this branch will be closed its door soon? Branch manager is not care of the poor reviews they got (2)? I used to tell my clients to open the account with US Bank. I will not do that anymore. They appear not care for a new depositors, neither. Interest?"