Cleveland Delivery

"Person who answers the phone for customer service is very rude!! Called to ask if they were looking for box truck owner operators and she was very disrespectful!! Terrible image to uphold there"

"Great carrier to work with. Highly recommend. Looking forward to doing more business with them. - Rose with Route Transportation & Logistics, Inc."

"Very disappointed with the girl on the phone. Learn some customer service skills. Answer my questions. Don't give me an attitude instead. There was no way to let you guys know I was in an apartment and I specifically asked for an unattended delivery for a reason. Apartments are filled with security cameras and if you can leave something in front of a garage door, I don't see why you can't leave something by my apartment front door. There was nothing that said I would need to be there if this was an apartment or that they wouldn't leave if it the residence is not a private single family residence. This policy needs to be addressed and should be very obvious when expecting a delivery that they will not allow unattended delivery to apartments"

"The driver was suppose to call with an estimated delivery time and did not. My garage door was damaged by the driver and when I called the company I spoke with T. Wagner and he gave me the run around and wouldn't return any of my calls. Then he had me send him pictures and basically accused me of lying. I sent him pictures of the damage and they still wouldn't pay for the repairs that his driver caused. This is very bad company and I would not recommend anyone use them."

"Two business days in a row they sent a box truck in for a load that requires a full dry van after I told their dispatcher Brian to send a van only. On the second day i call over and get stuck on hold for 20 minutes trying to find out why and have to leave my number for Brian to call me back. Couple hours go by, no callback, I end up calling again and finally get him on the line and hes got an attitude about me trying to find out what happened. Hangs up on me. Great job guys!"