Auto Relocation Management

"I do have a comment. I do understand it was an open transport. The car was part of 3 cars delivered and was loaded last. The car was returning from an exhaustive and expensive detailing job. It was covered in snowstorm road grime, assuming from the rear axles as my car was on the angle. The other two cars ahead looked clean. The other two cars were late model, next time the driver should get instruction from you guys to load the detailed classic car first. I don't know the situation with the other cars, but I thought I saw auction stickers. Operations knows which cars are getting shipped. I would have liked a "reverse tip" to having to detail the car again. Openness and communication were positives. Their timing was pretty accurate. They were able to resolve a payment on delivery issue instead of returning the shipment back to me. Shop that was doing the work got wired the money after for the whole project, but refused to pay before. They have my car....weird. On return, the way the car was tied down radially by each tire was great. The return driver was a nice guy; was supposed to give an update after noontime. I got a call at/after 10PM saying he's here. I couldn't receive the antique as I was already home. He couldn't unload the antique. I understand they're not mechanics, but if they got the car on the ramps, I shouldn't have to get it fueled and jump-started off. Return driver on pickup allegedly showed up after closing hours and was knocking on the wrong address. Pickup driver caught an issue with the shop. Sad, but good thing he called ahead and gave me time to fix instead of cancelling/waiting. Then seemingly complained about a flat tire. Just air it. I didn't see him load it so I don't know how that went. On delivery there was a issue with the shop, but that is on the shop. They allege he left the car on until it ran out of gasoline, before that he wanted to drop the car off at the end of the block. There was a language barrier. Initially had to reach out to someone else. Got ignored after my counteroffer"

"My car transport across the country went off without a hitch! Car pick-up was easy and on time, and delivery was even faster than I expected. Great communication throughout the process as well, so I felt confident that things were going well. I priced out other companies and while this one was very slightly more expensive than others.... I would gladly choose USL again in the future just for the peace of mind that shipping something so important is in the hands of a company that I trust."

"I needed my car shipped from FL to IL. From the very start, I had great communication from the staff. Matt was very helpful and gave me clear and detailed instructions on the entire process. When it came time to pickup, I received a call about where to meet with ample time to spare (not just 5 minutes before like other car shipping services I have used). The pickup driver, Artur, came to a very convenient location close to my home and couldn’t have been nicer. It only took 2 days for my car to arrive to its destination!! Artur texted me the day prior to my arrival and worked with me to find the best place for drop off with my schedule, which ended up being the airport. He kindly drove the vehicle to the airport where he met me at arrivals. Such an easy, smooth, stress free process. Everyone was extremely nice, communicative, and professional. Would give more than 5 stars if I could!"

"terrific service from the USL team. great communication from both ends and wonderful driver - Sam - who knows his stuff. my precious cargo arrived safely 805 miles away. thanks team!"

"Unbelievable quick service. My two Minis were delivered to IL from KS in less than 24 hours. The customer service was superb. THANKS MATT!!!!!"