KeyBank,

26380 Great Northern Shop Center Ctr, North Olmsted, OH 44070, United States

"After I revealed to the teller that I owe back child support, she reported me. My funds were seized. I have been a Key customer for four years without issue until I came to this branch and revealed my business to the teller."

""Hassle Free Checking"- " No over draft fees" No fees when over draft- what they don't tell you is that if you do overdraft, they hold your checks- so you still get punished regardless- my daughter accidentally over drafted 7.35$ back in sept- today is January 20- I deposited my 706.00$ check on Saturday the 15th- and will NOT get the funds til the 25th- asked for partial monies- nope that's your punishment for over drafting 7.35$. I have bills coming out- " well lucky for you there's no over draft fee" No they'll just take the next check and hold again for weeks at a time! Never have had a problem til now! And rude- talked about my account Infront of another customer- talk about privacy?! Professionalism?! My mind is so blown how I was treated! Apparently our business relationship isn't as important to them!"

"It's what you would expect from KeyBank I've never had any problems and I've even had the tellers go out of their way to explain and make sure I understood completely any problem I ever had not like some of your other corporate chain banks almost like that small time vibe"

"Stay away from this KeyBank branch. It's absolutely the worst. Very unprofessional. The branch manager needs to find a new profession. Not very customer friendly at all. I tried to buy dollar coins from this branch but they did not have them in stock so I asked if they could be ordered but they told me it was not worth their time and they did not have room in their vault for coins. So basically I was told I was not worth ordering these coins even though I wanted them. . So from now on that will be the branch that I go to. The Great Northern branch is dead to me."

"I had several issues at this branch. We have multiple accounts with Key and on a recent visit a teller deposited funds into the wrong account of ours. This is a bookkeeping nightmare for us. However we realize that no one is perfect so I was willing to let the matter rest. I requested a prompt call from manager to see how best to fix the problem. He did not return my call in the time frame I requested. I don't know about you but if we make a mistake in our business we fix it right away. We also contact our customer to ensure that their needs are met. There was also another issue where the manager was unresponsive. Consequently I do not recommend doing business with this Key Bank branch."