Chase Bank

"I am deeply disappointed with the customer service experience I encountered at this branch. While I understand that its location may not be in the best area, the treatment I received upon entering was shockingly poor. My fiancé had called ahead to confirm that they could notarize a living will for my mother-in-law and a deed agreement for one of my properties. We were assured they could, so we made an appointment. Upon arrival, we were greeted by a manager who inquired about our purpose. We explained that we had scheduled an appointment for notarization, and he confirmed that we were all Chase account holders. Unfortunately, my mother-in-law was not an account holder, but she needed us as witnesses on her paperwork. The manager immediately denied her request for notarization. We then waited an additional 20 minutes for the notary public to become available. When she finally assisted me, she immediately began scrutinizing my paperwork, listing numerous reasons why she couldn't notarize it. In essence, she embarked on a power trip and assumed the role of educating me about the intricacies of a quit claim deed. Furthermore, when my fiancé decided to close his account, the branch staff handed him a stack of $4,000 in cash without even providing an envelope. This lack of professionalism and disregard for basic customer service standards is deeply concerning. Update: we ended up going to UPS for the notary and they did all paperwork with no issues."

"I feel the same way about the buinsess account. They make you wait 10 days to clear a check witch is ridiculous. A down payment is ment to be used right away. Not wait. Chase bank sucks compared to others and they charge you when other dont"

"Opened an account. Transfer considerable amount of money to the account for business purpose. Chase closed my account and gonna send me a check for it. They treated me like I am a thief with my own hard working money. I have to wait 10 business days to get my money back. Comple bs. Go to US bank or Key bank. They have better customer service."

"Opened a business account a week prior to the visit resulting in one star rating. Went into this branch to withdrawal a large amount and was treated like I was stealing my own funds. Gave all forms of identification, they called the police to verify whatever, called the back room manager to verify and after talking about my business issue across the entire bank to all the other tellers they finally released my funds. I have never been treated in such a manner in my entire life and all over my own money. I will be picking a new branch and if this continues I will be choosing a new bank to hold my business accounts."

"Most of the employees are polite, except Julio. He doesn't greet people, acts like customers are bothering him and is just plain rude. If you can avoid going to this branch, you should."