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U.S. Bank Branch
4098 Erie Street, Willoughby, Ohio 44094
About the U.S. Bank Branch
The U.S. Bank Branch located at 4098 Erie Street in Willoughby, Ohio is a trusted institution offering a wide range of banking and financial services to individuals and businesses. Our dedicated team of professionals is committed to helping customers achieve their financial goals through personalized solutions and expert advice. Whether you need assistance with checking and savings accounts, loans, investments, or other financial needs, we are here to help. Visit us today to experience the convenience and reliability of banking with U.S. Bank.
Photos of U.S. Bank Branch
4098 Erie St, Willoughby, OH 44094, United States
Opening hours of U.S. Bank Branch
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of U.S. Bank Branch
"Why is your teller asking what I am doing with my cash withdrawal? Apparently the answer I gave was not satisfactory enough as she kept asking for more details. I finally said it was none of the bank's business what I am doing with my own money. Is this the US Bank policy now? She said she only asked because there have been people scammed out of their money and she wanted to make sure I wasn't being scammed. Does she think I get scammed easily? Does she ask all customers this question or just people she perceives to need protection? I don't tell US Bank what to do with my money you loan out and make money off with. Don't you worry what I do with my own money!!! I have withdrawn money before at this and other branches and NO ONE has said anything except "How would you like that?" !!! And why was she telling me she only wants guns in the hands of police like they have in Australia? I didn't bring up guns. What does that have to do with my withdrawal of money and/or my banking concerns?"
"Could not ask for a better banking experience. Huge kudos to Ryan for his customer service expertise!"
"Not exactly sure why the Willoughby branch has quite honestly THE WORST customer service of any bank I have EVER been to. The tellers there act like your bothering them and are unprofessional, judgemental and extremely rude! Avoid the Willoughby branch if at all possible. I live closer to the Willoughby branch but drive out of my way to Mentor bc Mentor US branch actually knows appropriate behavior and customer service. The heavy set blonde "lady" who shockingly is somehow the manager at the Willoughby branch is consistently rude, makes snide remarks and rolls her eyes smh. Just absolutely ridiculous and uncalled for. I would strongly suggest putting the tellers through customer service training. They flat out refused to make me a temporary debit card bc my other debit card was shut off. I went straight to Mentor and they gladly made me one and said there was absolutely NO reason the Willoughby branch could not have made me one. Kim was the one at Willoughby branch who refused to make the card. Again smh! Corporate office is getting a call today bc I've about had it."
"The worst service bank I ever have! Unfriendly staff! I ask help to one of the staff to help me !! She just look at me!!! This before pandemic!! I cannot never forget my experience in these bank!! And I been this bank for while! I have i investment Acct which I canceled!!! But i still have loan mortgage left!!! I saving Acct they canceled with out my permission!! That make a big issue!! I complained nothing happened!!! So I hired a lawyer to help me!!"
"For a few years I was struggling with US Bank. I was originally going through the branch out in Middlefield, Oh. Once I moved to lake county I started going through this one and my whole opinion on them has changed! Kim especially has helped me not only understand more about banking but she truly shows concern and care for her clients! Because of Kim I don’t want to bank with anyone else! Thank you so much Kim and US Bank for everything you have done for me!"
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