Design 1 Salon Spa Cascade 5747 28th Street Southeast, Grand Rapids, MI 49546

"There was no one there and it was one hour from closing, but I needed to have an appointment. It was suppose to be a girls night out, but because of the appointment rule with no one there or coming, we were let down and the night ruined. When we went in to ask for something the person at the front desk was very rude and smug to us. I won't be coming back because of the terrible costumer services, I do NOT recommend."

"I went in to get my hair done with a broad idea of what I wanted. Auzi did a phenomenal job of seeing what my expectations were, executing, and far exceeding them! The whole experience was awesome. I left feeling pampered and relaxed."

"By far the best haircuts I have had in Grand Rapids area and they have been able to get me in last minute twice! Always happy leaving here"

"Unimpressive, overpriced, and the worst customer service I’ve ever experienced. A group of us planned a spa day for my mom’s birthday. Unfortunately, she got lost driving there and was running 15 minutes late. The massage therapists assigned to us were only concerned about their schedules and not the purpose of our appointment. Shooting me nasty looks and talking down to me as I was holding up their schedule trying to make sure my mom was okay, not stranded on the road with the snow. I tried to explain to them that this appointment was a gift for my mother and this was suppose to be a relaxing experience for all of us. I tried to convey that I understand the situation we put them in by being late and understood that they would need to stop our services at the appropriate allotted time to not interrupt their next client. However this therapist silenced me, and would not listen and continued to minimize me. If you’re looking for a relaxing spa experience, spend your money somewhere else. They do not respect their customer’s lives and treat customer as an inconvenience if the customer disrupt the therapist's precious schedule. To the owners - treat your workers better so that they are not taking out their work frustrations on your dwindling customers."

"Anna did an amazing job with the cut and color of my hair. She listened and recommended things and I left feeling beautiful. Definitely going back to her! Samantha at the front desk also did a great job! Their computers were down due to the storm and she had to do a difficult task of scheduling new appointments and collecting payments on her phone. Her attitude put a smile on my face! We’ll done team!"