Broadview Heating & Air Conditioning Inc.

"Trent was very friendly and efficient. He explained what he was doing and why. He also answered questions that we had with patience. He was able to come early and contacted us to make sure that it would fit our schedule. Overall very good service."

"Great service ! Highly recommend! We were without heat during the coldest week of the season. Kyle and Ryan came out last Tuesday to check out our furnace. They explained in detail the issue and my options for repair. We were so grateful that Ryan and Joel came back the next day and we're able to replace the heat exchanger. They were knowledgeable, personable, and did a great job! They cleaned up so well, I didn't even know they were here! Great customer service all around. Thank you for your prompt service and professionalism."

"Broadview Heating and Cooling (Gas and Electrical specialists) came out 1/30/2023 and finished 2/7/2023 installing a whole house generator which involved lots of labor time and they did an excellent job. What sticks in my mind is that one of the installers came up with a creative way to install the wiring from the Transfer Switch station to the generator inside the house without running the wiring around the outside of the house from the Transfer Switch station using conduit, more aesthetically pleasing. It took about a week to complete the job because weather that time of year slowed down the work that needed to be done outdoors. I was surprised how much they did when the weather was snowy and cold, however. They cleaned up well both inside and outside of the house and worked well together even though each of the men had their own area of expertise when it came to doing the install of a Briggs and Stratton Generator. When others in our neighborhood have lost power, we have not lost any within our house, not even resets of clocks, microwaves, refrigerators, AC, spoilage of food with shutdown of freezer, etc. All set up in sequence of importance and we even added a whole house surge protector just for extra protection. (See 5 photos.) 6/19/23 - Relocation of Generator ground wire. Fellow service person, former military, John out to do the work, I don’t fault him for being a squid with me being a grunt. Lol personable and professional. First 3 photos show how ground wire was installed to allow for planting of perennials (blue marking with spray paint). I have now posted a 4th photo of the new plants that we planted in front of the grounding wire so that the grounding wire does not impact the plants growth, not splitting up the plants like it did with the Hostas that were previously planted in that area. (4 photos in all.) The one plant that is larger than the rest I kept when I redid the bed because it is behind the grounding wire but now has reached full maturity for the growing season. I am pleased with the end result and BVH&AC willingness to work with me so that I could redo the entire bed's design. On 8/16 - 8/17/2023 Ryan and Joel came out to install a new AC and High efficiency Furnace along with turning our 3 season room into a 4 season room by adding heating/AC. (See 1 photos of Rheem 98.7% efficiency furnace and 2 photos of AC unit.) They were excellent, cleaned up well and made sure I understood how to use the new high tech thermostat that even provides weather reports. On 9/13/2023 Ryan and Joel came out again and vented the bathroom/shower fans through the roof. Even though our home is grandfathered with fans allowed to be vented into the attic, an Energy audit by Dominion recommended we have the vents extended through the roof, now code for new homes for the past several years, so there weren't issues, even if we sold our house as is, with venting of those fans. I decided that I didn't want anything to impede a sale/dickering with a buyer, so I followed the recommendation to remove that potential obstacle to a sale should we sell in our lifetime or the house is sold after our passing. (See 2 photos - a 3rd fan was also vented but it is in a darker portion of the attic and I couldn't get a clear picture.) Again, Ryan and Joel did a great job with the project including cleanup, etc. I have absolutely no complaints and am pleased with everything Broadview Heating and Cooling and their team has done to improve our property. I will use them again should I come up with other projects that can be performed by their company and their professional and yet personable office and field personnel."

"The customer experience was outstanding throughout the process. Initial call was met with positive people who scheduled my service call the same morning. Service Tech, Dale, was prompt, polite and positive too. Even when he told us that we needed a new AC system. Explained why and payment options. Including, same day replacement if we decided by 12:30. We decided to go ahead with Broadview and the team of Ryan and Joel showed up within an hour or so. They worked into the mid evening, even in pouring rain! They came back early the following morning to finish up the install. Looks great with the new cement pad they installed. The work inside looks great, too. They left everything picked up and clean. Throughout the install, Ryan and Joel were polite and positive - always greeting my nosiness with a smile. Highly recommend Broadview Heating & Air Conditioning! One final comment - this was a pricey project, but that’s the post-COVID world we live in: everything cost much more."

"I just had my entire system replaced by Broadview Heating. I was very, VERY impressed on how great of a job that Ryan & Joel did on the installation. If I could give 6 stars I would. I had a gas line installed, new A/C, and gas furnace. They explained their ideas for running the lines and asked me if I was okay with that. The professionalism was top notch. If any mess was made, they cleaned up. If they ran into any issues, they brought it to my attention and corrected whatever issue arose. They wanted to make sure the client was happy and impressed with the work. Which I was very impressed from beginning to end! I was fortunate enough to find a Diamond in the rough, for HVAC & electrical work. From the moment I called, till the completion of the job - Customer service was outstanding! It is great to see that there are still some companies that put focus on customer service. You definitely earned another life long client."