AAA Travel Agency 17220 Royalton Road, Strongsville, OH 44136

"I dint know what type of customer service this office normally does but what I received was not up to par and unfortunately unprofessional. #wasteofmytime First called made (around 1st wk of Jan 2023) talked to a Suada requested help on planning a 5-7 day cruise to preferably the western Caribbean… she said she will get back to me after she do some researching and it will be with I believe with NCL.. I said okay… I week and half go by do not here anything no email no spam email no call no nothing… I called on Jan 18th spoke with a Christina… explained to her who I last talked to and how I haven’t heard anything back l… she explained due to the Dr. King holiday and the office was closed then Suada was off that could be y I haven’t heard anything… she asked do I want to leave another message and she will send it to her. I said I guess… Christina I guess sent the message over and then she came back to phone and said ok Suada said she will give you a call back she was on the phone or with a customer… ok fine … as of today still haven’t heard anything from this office…I called Jan 20th left message at option #0 with a Crystal about my experience so far with this business and guess what as of today I still haven’t heard anything back for any type of help or if anything was found to help plan a trip for later this yr. This is ridiculously unprofessional and total lack of interest to help a consumer. Thanks but NO THANKS for wasting my time. I’m busy too and I will just take my business else where. Ms.Diane L. #wordofmouthgoesfar"

"A group of us visited the office to plan a trip to Italy next year. Rhonda was very friendly, informative and provided several helpful suggestions for preparing for our trip. The travel package was reasonably priced and offered many conveniences."

"I am travelling out of the country next week, and needed to get an international driving permit. I called and spoke with Brian. He was very pleasant and informative. I told him I would be stopping by during my lunch break. When I arrived there 20 minutes later, immediately asked if I was there for my international permit. He had me out within 10 minutes, including taking my "passport photos"! The facility is convenient, clean, and organized. Brian was fantastic! Thank you!"

"Brian was very kind and accommodating. I called around and Brian was the only person willing and able to provide us with the help we needed. Thank you, Sir! God Bless you and your family in the Name of Jesus!"

"I came to get some documents notarized -- a wonderful "extra" benefit of AAA membership. Everyone there was friendly, professional, and polite. I was greeted by a very nice lady at the front reception area, and once she found out what I needed, she walked me back to the area, where someone was immediately available to help me. My documents were notarized quickly, I was informed about some other opportunities to take advantage of while I was there, and as I left, the door was opened for me, and I was politely thanked for coming in that day. AAA is well worth the expense, and this level and quality of customer service is evidence of it. They are doing things right, and I appreciate them for doing it."