Baker Heating & Cooling 2500 North Main Street, Dayton, OH 45405

"Gavin was the bomb! He explained things to me thoroughly about the repair to my furnace. He knew his work. He was very nice and professional. He gave recommendations but did not try to upsell me anything. He also cleaned up after himself and put his shoe covers over his boots which is important to me. I will be using Baker again for any of my heating and cooling services and asking for Gavin."

"Came to my house Wednesday and didn't submit a bid to my landlord. When I called Saturday when the overnight low had been in the 40's and told them my heat doesn't work, they were very casual about it. The following Monday, they told me they had submitted a bid to my landlord but that was a lie - the landlord had not gotten anything from them."

"My air conditioning outsourcing unit started marking a “marbles in a tin pan” noise. I immediately shut the unit off at the breaker box. Knowing that the unit is more than eighteen years old, and had not been cooling the second floor of my home for quite some time, I feared it was experiencing the final stages of its operational life and may need to be replaced. Is anyone ever really ready for that expense! Nervously I researched the HVAC companies within my service area and ultimately decided to call Baker Heating and Cooling. I spoke with Jennifer explaining the “symptoms” of the situation and she provided great customer service as she assisted me with scheduling an appointment. She gave me the technicians name and explained that he would call ahead when he was on the way. Gavin Jamison, technician, did call when he was fifteen minutes out and arrived on time. He was friendly and, I’m sure, recognized that I was experiencing some angst about the circumstance. Gavin patiently answered all my questions and kept me informed step-by-step as he diagnosed the unit (inside and outside) and completed the service to the outsourcing unit. He identified that the dual capacitor and the condenser fan blade would need to be replaced. He had the dual capacitor on his truck and explained he needed to leave for about an half hour to get the condenser fan blade. Gavin was attentive to his tasks and wasted no time. He was complimentary of my cleaning habits of the condensing walls and my regularly changing of the filter and indicated that the unit was in good shape for its age. Gavin’s professionalism and personable demeanor certainly helped to ease my nervousness and dread around the repair. I highly recommend Baker Heating and Cooling and would definitely suggest you ask for Gavin Jamison as your technician. It’s a comfort to know I now have a trustworthy resource for my HVAC needs going forward. Oh, and he gladly honored my coupon for $10 off service call with repairs - every penny of savings matters. -Donald Bush"

"Our AC was broken & Bakers returned our phone call in a timely manner, scheduled a same day appointment & repaired our unit quickly. They were professional & took the time to explain the issue. We signed up for their service plan & will definitely be future customers if needed."

"Overall, Baker did a great job in installing our new boiler, especially on short notice and limited availability during a cold snap. However, I leave this as three stars because I am still constantly finding pieces left over from our old boiler that they had to physically dismantle in our basement. This includes extremely sharp cast iron pieces that I found in our laundry and scattered across the floor, and many screws and bolts here and there, despite the workers saying they would clean up after they were done."