Berlin Woods Treehouses 5331 County Route 626, Millersburg, OH 44654

"I called on January 8th 2024 to book a tree top cabin. Ben was very rude when asked to speak to a manager he refused. I questioned the pricing he gave me because it didn't match the computer. He mentioned my race not understanding why it was a factor to book the cabin.. After going round and round with him I decided to take my money elsewhere."

"We called to book for February and 8 of us planned on doing a girls trip. After speaking to Ben we opt not to ever refer this place or book. Ben was very racist, ignorant, unprofessional, and refused to give us a manager name or any corporate information. I've booked many hotels and vacations and never in my life have I ever encountered such dissatisfaction. Ben should not work with the public if he's not willing to treat everyone equally. We will never stay here and I have informed all of my family and friends how we were treated by Ben who represents this company. I am appalled that this day & age that because of my skin color Ben felt entitled to try and treat us less than!!"

"Treehouse #8 was nice enough, but we woke up both mornings without hot water. They remotely reset the water heater the first day, but the water wouldn't stay hot long enough to fill the tub. They had someone look at it with no resolution and let us know that the treehouse next to us had the same issue. The second day we didn't wait until 9 and called the urgent number and they "fixed" it again. Definitely not what we would expect for the price of the treehouse. They could keep up the area around treehouse better. From our deck we could see several discarded tires and other garbage. We thought the tip envelope for housekeeping was odd since they don't actually provide housekeeping during the say, and a cleaning fee is already part of the bill. It was a neat place to say once, but we don't feel the need to come back."

"We had a great stay! My husband and I went with our two kids and stayed in Treehouse A. The place was clean and conveniently stocked with silverware, plate ware, dish soap, toiletries, and more. I also really appreciate the charging outlets next to bed! At night I charge my ring, watch, phone, and headphones and it had USB, USB-C and standard plug. The area was very peaceful and well kept. We will be back!"

"My husband and I had a little getaway weekend here. We loved the ambiance and enjoyed the experience. The cabin is cozy, cute, and just big enough. The lighting is amazing. The decor is cute. It is definitely an experience we recommend at least once. That being said, this will be our first and last. For the price, there’s some improvements that could be made. The outside edison string lights stayed on all night which left our entire cabin illuminated making it hard to sleep. There were no switches for these lights. The kitchenette was barely stocked with the essentials. The one knife was incredibly dull. There was one pan for the oven. One ice tray in the fridge. The mixing bowl was cracked. The faucet for the tub is too high and it causes water to splash out into the ground. If you have a large vehicle, it may just fit into the provided parking space. Two of the chairs of the deck had broken backs. Little things that added up in the end. Also, for the price, House Keeping should NOT have to put out a tip envelope. When I am paying for a cabin, everything is included. We are not tipping invisible people. A clean room is an expectation, not a nice idea."