Wonka's Smoke Factory 1385 West 117th Street, Cleveland, OH 44107

"Shopped in this store a few time, and the employees are super nice and laid-back, but it appears that they are almost too late back and forget they are at work. I’m an older person so when I ask questions in regard to products, I’m assuming the employees are the ones with the answers. Last Friday I was sold the wrong vape for the needs I needed. I was told that I couldn’t receive a refund even though it was the employee error, and that I could only exchange it. I spend MORE money and got a new vape, but the new vape only last one session before it broke despite following the manufacturers instructions. I called the store the following day promptly at 10 AM, and continued calling up until 1130 with no answer. The reason I called versus going in was because I needed the owner there because I’ve noticed that when there is an issue, the employees always call him. My last visit I spent over $100 and the vape I purchased was 70 bucks so to say the least I’m pissed. I do believe this store deserves grace, considering they are newly opened but unfortunately I will Not be returning. I work hard for my money and deserve better Customer Service."

"Was very pleased at first, purchased $86 worth of merch before Xmas and entered contests. Went away on vacay and rec’d call I won $50 gift certificate. Yay! Came back to claim it and they refuse to make good on it. Still have voice mail telling me I won. Told I did not have to be present to win and called from out of town and said “don’t worry, just come in when you get back”. Still time to make good on your promotion!"

"the ceiling art is crazy! s/o to who ever did that. tried this shop out for first time. amazing service and products. the store gave me free incense and a pack of edibles' off the spin wheel! the rep behind the counter was super nice and knowledgeable. definitely recommend checkin em out!"

"I love this smoke shop! employees are always communicative and respectful and the prices here cannot beat any other place! overall 10!!"

"The best place ever came from Boston to visit and stop at this smoke shop best customer service and communication love it"