NTB-National Tire & Battery

"Dropped off my car at 8 in the morning for an exhaust evaluation and repair, Oil, change, tire rotation, and new wiper blades after four hours. Explicitly mentioned the exhaust was problematic and I needed fixed. No one called to tell me where They were on the repairs. When I called in they said they were working on my car and asked what time I needed to pick it up. I said 430 and between noon and 430 not a single person called. when I showed I was told they tried calling me multiple times even though I did not have a single missed phone call or a voicemail message about my vehicle, and then proceeded to hand me a slew of estimates of things that needed done to my car, without any resolution to The exhaust. They had my car the entire day and apparently charged me 154 for an oil change and wiper blades and a theoretically free tire rotation The oil change I can’t verify there’s no sticker telling me the next mileage for my oil change nor did they reset any settings on my car to let me know when the oil change is needed.This is quite possibly the poorest experience I’ve had at NTB and I have had great experiences at other Ntb locations."

"I needed a new tire and will need all 4 replaced this summer, so I couldn’t spend a lot. Steve worked with me on the price of the tire I needed today! Larriettia helped me get the info and was very personable and polite. Everyone there was kind and friendly. While I was waiting I saw they were helpful and knowledgeable. I will be back for my tires and I’m going to check out their other services too! Thank you Streetsboro NTB!"

"Derek the assistant manager, was very friendly. I had made an appointment that wasn't documented but he fit me in right away. Gave me my tires at a few dollars less than I was quoted. I waited a little longer than I was told but that's okay because I got an extended warranty and free repairs for the life of my tires. Tyler the technician did a great job, putting the tires on and I now have a very smooth ride. Thank you Streetsboro NTB for the excellent service."

"I just want to take a moment and share what an amazing experience I had today with the assistant manager Derek at the streetsboro NTB location. Not only did he get me in last minute he was very professional, polite, and clearly wanted to earn my business. I will be back for all of my future vehicle needs and recommending others do the same!!!"

"My husband and I have been coming here for tires and oil changes for about a year now and we keep returning for a reason. I trust the staff which is hard to do in a lot of car shops these days. I know they aren’t going to try to sell me stuff I don’t need. They are always timely and friendly. Dennis is a great manager and is keeping the store clean and his staff seems happy with him. I loved the Christmas decorations this time of year. I just needed some hot cocoa and I’d feel right at home."