Staples 2150 West 117th Street, Cleveland, OH 44111

"Absolute trash. I put an order in for my father's obituaries at 10 am with an estimated ready time of 530 pm. I get there at 530 and inquire about my order and everybody is looking like they'd seen a ghost. They literally started my order while I was standing there. Ok no problem, whatever. I get the box and take it to my car and open it and burst out crying. They gave me the wrong size, the photo on front was so dark you couldn't even see his face,the "saddle" Staples were literally on the top of the obituary, it was absolutely horrible. Currently waiting on a refund but this is the worst experience at an already difficult time. I'll never go back."

"Everyone at this location on w117 is nice from the moment you walk in as you walk in ..Manager and Taylor( Print manager )was extremely polite and very knowledgeable answered all my printing questions and made it very enjoyable experience 5 stars my pup and I want to say thank you for the enjoyable experience here will be coming back"

"Least helpful print employees ever. Just left after a botched job that they didn’t seem to care went wrong. I noticed it was going wrong as printing and tried to cancel but they didn’t even lift a finger or acknowledge me when I asked for help. Don’t waste your time and money here."

"Bryan (with a y!) is not only an exemplary employee but an exemplary human! I’ve been meaning to write this review forever, but he helped me return a package & he had such amazing energy & was so willing to help. If you’re reading this Bryan, thank you for being you!"

"This store is horrible. I called to speak to someone before I placed my online print order just to make sure that the order was submitted properly. The print dept person who answered the call was INTENTIONALLY unhelpful. It was a complete waste of time, I received ZERO help. I needed to have the documents I printed delivered by courier with a proof of delivery copy returned to me. This is a standard courier practice. These Staples employees came up with all kinds of ridiculous excuses about why they could not allow me to put in a ticket to have my documents scanned back to me. They offer a courier service but don't offer proof that the service was provided- its absurd. Now I have no proof that the documents were ever delivered by their courier even though I paid for the courier service. I offered many rational solutions for every excuse they provided for why they could not send me the proof of delivery documents I needed, but they rejected them all. These people must get paid bonuses every time they refuse to help customers. DO NOT USE the courier service offered by STAPLES- its a SCAM. I paid $14 and have no proof that my documents were delivered. I intend to contact Staples Corporate as well as the Ohio Attorney General"