Williams-Sonoma 211 Park Avenue, Beachwood, OH 44122

"Welp, called with an easy question; just to see if something was in stock. Couldn't believe the loud sigh I heard from their end, then hung up on me. Really just awesome service."

"Absolutely horrible staff. Returned an item with the receipt for store credit, because I planned on picking other merchandise out. After confirming my email 3 times, the associate continued to enter it wrong and over a month later I still don’t have my gift card. I’ve made numerous phone calls to their customer service, each call lasting well over 30 minutes. They keep entering my email and address wrong. The gift card is over $450 and all they can tell me is that it’s in the mail, but have no tracking number for it. My last call I was promised a date I should finally receive it. I’ll give it until then, otherwise the next step is a complaint with the BBB."

"bad experience all around - staff is of little help, shipping delays, lots of runaround. you'd expect better for a relatively large (6K) order. would never shop here again."

"I went in today to get water filters for my breville espresso machine. When I come in an associate said hi to me and I asked her for help, right away and told her what I wanted she said they don’t sell them here so I went online and found them and told her that it says I can pick them up in store and she was rude and had a lot of attitude and told me she has a customer and walked away. So I stared to look for them myself. then she come back after a little bit and found them for me while she still having her nasty attitude, we went to register and I paid for my two filters and said to her after it I hope your not this rude to other customers and she stared to talk back to me telling me that she is nice she’s not rude and I told her no your not and she yelled something back I just walked away from her. What was supposed to be a quick easy purchase I just wanted to get in and get out turn into an ugly experience. I’m not sure why she was so rude to me I think it’s was because I have an accent and Im foreign. I tried to let it go but she got to me just because I’m not American doesn’t mean I should be treated this way. When I purchased my breville machine there I had really good experience that lady that help me was nice and quick but this one was awful. I’ll be calling HR and complain because this was unacceptable."

"First time in a Williams-Sonoma store it's very nice, clean, customer friendly and the staff most informative on their vast selection of different items that you can choose from. Take your time here it's so much to choose from and look at for you and your home or for gifts"