The UPS Store

"I had a few Amazon returns today. I found out one was to Whole Foods. Todd was so helpful and showed me how I could change it to return to UPS. Todd walked me thru it on my phone. Awesome that he took extra time to help me!"

"I went into this location to return an Amazon product and was told that due to a new UPS policy, because the product is in it's original box, I would need to purchase a box from their store or find another box to put it in. She then told me I would be charged $64 + $17 to create a custom box equaling $81.00. $81.00 for 2 pieces of cardboard. The product I was returning was only worth $44.00. This is outrageous and a total scam. I also did not have an option from Amazon to return it to Kohl's or I would have. UPS was my only option. I would give 1 star, but I am giving 3 because every other time I have went in to this location I have had no issues. **UPDATE** I went to the Stow UPS and they took the package no questions asked. I will go to this location from now on."

"The working manger Chad was such a help! I had a Amazon return and Amazon was giving me issues with the return and Chad took time out of his work day to personally talk and handle the situation for me. I couldn't ask for better costumer service. Everyone was so kind and understanding. I really appreciated all the help. Thank you again Chad !"

"The employees are amazing and sweet this writing is because of the actual owner. If you do not package your own item or if you need a label printed do not go to this one go to any other one other than this one and the Talmage UPS. The owner charges you a dollar to email them the label, also to print out the label. Most other UPS says it’s free. So if you don’t want to be charged unnecessary money, just because you don’t have a printer do not go to this one go to a different one."

"I received help through the territorial manager Chad and the store manager Ryan for my claims and they were very helpful. If I could give their service a 10 star, I definitely would."