Kroger

"I do not usually care to write reviews on google, but this last experience was really alarming to me and when i reported it to customer service, I didn’t feel they understood the severity of the situation. There’s a girl who does pick up that always tells me if I’m a few minutes late. I get it, that’s fine. The other pick up people do not hassle me like she does. She also never asks for coupons or tells me if anything is missing or substituted nor tells me when she’s done loading my Truck. She just disappears every-time. Today, she tells me she will be canceling my orders if I’m late again. I respond “good for you” Not my finest hour, I’ll admit. She loads the groceries in the back and disappears as usual. I drive off to drop my mothers groceries off to her. Going down Polaris parkway to Gemini. When i get to my mothers i realized she left the truck bed down!!! There were loose groceries in the back. These groceries could have fell out and hurt someone. They could’ve hit a car or caused an accident. I obviously won’t be visiting this location anymore, as i didn’t feel the situation was handled appropriately when i reported what she did. I find this alarming and feel it needs noted somewhere so others know about it."

"Hey Kroger! You might want to tell your employees NOT to put raw meat in with the veggies. I had eight bags of groceries that included two packages of meat. Your employee decided to separate the meat packages and place one each into the two grocery bags that contained fresh fruit and veggies. He had six other bags to choose from, or he could have placed them in their own bag. Mixing raw meat with raw fruits and veggies is a very dangerous practice."

"Good Store, Traffic Challenges My experience at Kroger Polaris Parkway was positive overall. The store offers a great selection, and the staff is friendly. However, one drawback is the traffic congestion at the entrance, especially during peak hours. Maneuvering into the parking lot can be challenging, and it's something the management might want to address. Despite this, once inside, the shopping experience is worth it. If they can improve the traffic flow, it would enhance the overall customer experience."

"They're trying to get rid of people working register and move to self checkout. The problem is you then constantly need people to come help whenever the machines have issues or if people buy alcohol. So it ends up being way slower and inefficient so that they can save a bit of money employing people. If you can't find people to work, then simply raise wages and treat your employees better because this is ridiculous."

"Please avoid this Kroger at all costs. Not only do they never have ANYTHING in stock, the staff is extremely rude and incompetent. The self checkout process is a nightmare. The lines for both self checkouts are always lined up alllll the way down the aisles, and they never have any other lanes open. The parking situation is also ridiculous. I used to come to this Kroger for the last 3 years, but within the last 6 months I have decided to make the extra 5 minute drive to the other location. Management seriously needs to evaluate this store in its entirety, and come up with some solutions."