Kroger 1840 Columbus Pike, Delaware, OH 43015

"No cashiers. All self check outs. I was there tonight scanning and bagging my own groceries while I counted 6 employees standing there watching me doing nothing. Two young girl employees were running and chasing each other around the check outs like small children. They had no interest in helping anyone. Meanwhile you have elderly people and moms with small children trying to scan their own groceries. Will not be shopping here again."

"The trial time is over. They got rid of all cashiers, so it's nothing but long lines and scanning errors that require a team member to fix. What a failure of a idea! Now I have to drive farther to Meijer, but they have cashiers! Kroger should swallow their pride and admit their experiment didn't work."

"Love Kroger. My family has shopped at Kroger stores for 50 years or more. Some family members have worked for Kroger in the past. Excellent place to work as well as shop."

"Worst Kroger you can go to. Self checkout I scanned my (plus customer) card which should mean (pissed customer)before starting. No items on my receipt showed any discount. When I closed out my order, I noticed that I hadn’t received any discount. I asked the employee watching everyone checking out. He said go to the office and talk to someone. I asked the girl at the office about it and if they still had “scan right guarantee “ which I’m sure they haven’t stopped. She said No, IF you catch something not right then we just make it right. So as far as I’m concerned, I’m done with Kroger and you better check your receipts when shopping there."

"I have had horrible experiences with store pickup at this location. Today, I waited over an hour for my items to come out and they never arrived. I eventually had to cancel my order. I reached out to Guest Services and the Pickup department at various points during the wait and they all told me different things about the status of the order. I understand that delays happen, but the lack of communication is very disrespectful to customers’ time. I would expect at least an email if my order is going to be delayed. The whole point of doing store pickup is to expedite the shopping process. This is not an isolated incident either, my pickup before this was delayed 45 minutes due to a staffing issue and again I was never contacted about the delay. I will never be doing pickup here again."