Quick Lane at Al Spitzer Ford

"We drove an hour away from home to go car shopping at a different location and it was the worst experience ever, we were really hesitant to keep shopping for the day but decided to give it a go. We came to Al Spitzer and they were nothing but welcoming as soon as we walked in. We called ahead and they had the car pulled up and in the parking lot ready to be driven for a test drive. Throughout the process, everyone was exceptional- you could tell they all genuinely cared and had our family in their best interests unlike other place who treat you like your a transaction. They made the process fun, easy, and met all of our needs and then some. When the deal was done, the gave our car another detail (not that it needed it because it was already clean) and filled up the tank. 12/10 recommended Al Spitzer Akron!"

"Scott Torrance in the service center is incredibly rude and unhelpful. He even hung up on my wife when she had questions about her warranty."

"Excellent customer service here! Lucia is a great communicator and advocate for the customer. Great place to get service done!"

"It was a smooth process. I was shuttled to work and was able to get a ride back to the lot from a co-worker, so there wasn't any inconvenience. Fair price and friendly staff. They did offer to pick me up and take me themselves if I needed it, which was a nice gesture."

"The service manager that was there this Saturday April 17, 2021 did a excellent job friendly joked around a little bit but kept it very professional very enthusiastic about his job I work for a construction company that does bring vehicles in for service I know my company and Me and other family members prefer this dealership they always hire honest technicians that seem very enthusiastic about their jobs the service managers are honest and straightforward no funny sugarcoating they tell it how it is professionally which means a lot today’s world in the automotive industry as a diesel owner I’m very particular about where my vehicle goes to be worked on. I normally watch them like an Eagle the whole time here I feel comfortable enough to sit down and actually watch TV and not have to keep an eye on my vehicle if there’s an issue immediately notified of it all I can say is highly recommend the service and especially the manager that was there today and the technician all did wonderful jobs and extremely polite. Thank you Spitzer for hiring good managers and technicians this will Have me coming back for many years to come"